2021-2022 Catalog [ARCHIVED CATALOG]
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CRIM 112 - Public Safety Dispatching
PROGRAM: Criminal Justice
CREDIT HOURS: 3
LECTURE HOURS: 3
DATE OF LAST REVISION: Fall, 2018
Studies the basic requirements of a public safety dispatcher and familiarizes the student with the fundamentals required to effectively process 9-1-1 emergencies and classify non emergency situations. This course will also prepare students to navigate a Computer-Aided Dispatch (CAD) system and other radio technology, as well as give the student a basic understanding of radio communication techniques.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Recognize the difference between an emergency and nonemergency call.
- Demonstrate an understanding of information used in the Computer-Aided Dispatch (CAD) system.
- Apply knowledge of radio communication techniques and technology
- Identify the appropriate public safety agencies needed in a specific situation.
- Explain the responsibilities of a public safety dispatcher in regard to the National Incident Management System and Incident Command System.
- Demonstrate appropriate interpersonal communication skills of a public safety dispatcher.
- Discuss the liability issues associated with public safety dispatching.
- Explain the TTY system.
- Explain the duties of a public safety dispatcher in various emergency situations.
COURSE CONTENT: Topical areas of study include - Introduction to the Career Field
Interpersonal Communication
Call Processing
Next Generation 9-1-1
TTY
Computer-Aided Dispatch (CAD)
NIMS
ICS
Liability Issues
Codes/Signals
Radio Technology
Course Addendum - Syllabus (Click to expand)
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