VETN 110 - Vet Office Skills
PREREQUISITES: VETN100 - Introduction to Veterinary Professions and Program Chair Approval
CREDIT HOURS MIN: 2 CREDIT HOURS MAX: 2
LECTURE HOURS MIN: 2 LECTURE HOURS MAX: 2
TOTAL CONTACT HOURS MIN: 32 TOTAL CONTACT HOURS MAX: 32
This course covers the support skills needed in a veterinary practice setting. This course will emphasize the following: client communication, public relations, ethical and legal procedures, bookkeeping functions, scheduling, records management, and communication skills using different modalities. Students will be introduced to one or more industry-standard veterinary software programs as well as word processing and spreadsheet software.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
1. Contribute to a welcoming work environment that demonstrates positive interactions with patients and diverse clients.
2. Demonstrate how to provide service in an ethical and compassionate manner, following the Veterinary Technician Code of Ethics developed by the National Association of Veterinary Technicians Association Ethics Committee.
3. Perform introductory office administrative duties to insure up-to-date filing and retrieval of documents, data entry, billing and receipts, and inventory.
4. Demonstrate knowledge of an industry-standard veterinary software program.
5. Demonstrate introductory skills for a word processing and spreadsheet program.
COURSE CONTENT: Topical areas of study include - * Communication skills regarding: medical history of patients, client communication, reporting on medical condition of patients, medical record keeping, patient discharge
* Interpersonal communication skills
* Customer service skills
* Practice of professional and ethical behavior, judgement, and communication in medical situations
* Office skills: Filing, record-keeping, retrieval of documents, data entry, billing, receipts
* Office Skills: Computer skills including word-processing and spreadsheet creation, organization, file retrieval, and managing appointments
* Phone etiquette
GRADING POLICY
A = 90-100
B = 80-89
C = 70-79
D = 60-69
F = <60
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