INDT 227 - Problem Solving Strategies in the Workplace

1. Implement critical thinking, problem analysis and decision-making techniques and how they might be influenced by cultural and individual differences. [a, c, e, f, h, i]
2. Select the correct problem solving/decision making technique based on the presented problem. [e]
3. Discuss why identifying and defining a problem is a crucial step in any problem solving method. [e, f]
4. Discuss why it is necessary to be familiar with several problem-solving methods since not all problems fit a single problem-solving method well. [e, f, h, i]
5. Using available resources, conduct research to obtain information on a resolution to a workplace problem. [a, b, c, d, e, f, g, h, i]
6. Create and deliver solutions to workplace problem-solving projects using prior experiences and new strategies acquired. [a, b, c, d, e, f, g, h, i]
7. Exercise both individual and team skills in completing assigned tasks in a professional and ethical manner. [a, b, c, d, e, f, g, h, i]
8. Demonstrate ability to read and interpret technical documents. [b, e]
9. Demonstrate ability to use various types of software applicable to course. [a]

Note: Letters following objectives correspond to ATMAE Outcomes

COURSE CONTENT: Topical areas of study include -  

• Define Measure Analyze Improve Control
• Redesign
• Methods of problem solving and decision making
• Critical thinking/problem solving/decision making skill-building exercises
• Teamwork skills and team building
• Quality control methods
• Team projects
• Project presentation

 
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