MEAS 109 - The Professional Medical Assistant

1. Identify types of verbal and nonverbal communication (VC1)
2. Identify communication barriers (VC2)
3. Identify techniques for overcoming communication barriers (VC3)
4. Identify the steps in the sender-receiver process (VC4)
5. Identify challenges in communication with different age groups (VC5)
6. Identify the principles of self-boundaries (VC9)
7. Identify coping mechanisms (VC11)
8. Identify subjective and objective information (VC12)
9. Identify the basic concepts of the following theories: (VC13)
   1. Maslow
   2. Erikson
   3. Kubler-Ross
10. Identify issues associated with diversity as it relates to patient care: (VC14)
11. Respond to nonverbal communication (VP1)
12. Demonstrate professional telephone techniques (VP4)
13. Document telephone messages accurately (VP5)
14. Use a list of community resources to facilitate referrals (VP7)
15. Recognize the purpose for routine maintenance of equipment (VIC3)
16. Identify steps involved in completing an inventory (VIC4)
17. Perform an inventory of supplies (VIP4)
18. Identify scope of practice and standards of care for medical assistants (XC1)
19. Identify the provider role in terms of standard of care (XC2)
20. Identify the standards outlined in The Patient Care Partnership (XC4)
21. Identify licensure and certification as they apply to healthcare providers (XC5)
22. Identify criminal and civil law as they apply to the practicing medical assistant (XC6)
23. Define: (XC7)
    1. Negligence
    2. Malpractice
    3. Statute of Limitations
    4. Good Samaritan Act(s)
    5. Uniform Anatomical Gift Act
    6. Living will/Advanced directives
    7. Medical durable power of attorney
    8. Patient Self Determination Act (PSDA)
    9. Risk Management
24. Identify the purpose of medical malpractice insurance (XC8)
25. Identify legal and illegal applicant interview questions (XC9)
26. Identify: (XC10)
    1. Health Information Technology for Economic and Clinical Health Act (HITECH)
    2. Genetic Information Nondiscrimination Act of 2008 (GINA)
    3. Americans with Disabilities Act Amendments Act (ADAAA)
27. Identify the process in compliance reporting: (XC11)
    1. Unsafe activities
    2. Errors in patient care
    3. Conflicts of interest
    4. Incident report
28. Identify compliance with public health statutes: (XC12)
    1. Communicable diseases
    2. Abuse, neglect, and exploitation
    3. Wounds of violence
29. Define the following medical legal terms: (XC13)
    1. Informed consent
    2. Implied consent
    3. Expressed consent
    4. Patient incompetence
    5. Emancipated minor
    6. Mature minor
    7. Subpoena duces tecum
    8. Respondent superior
    9. Res ipsa loquitor
    10. Locum tenens
    11. Defendant-plaintiff
    12. Deposition
    13. Arbitration-mediation
30. Locate a state’s legal scope of practice for medical assistants (XP1)
31. Complete compliance reporting based on public health statutes (XP4)
32. Report an illegal activity following the protocol established by the healthcare setting (XP5)
33. Define: (XIC1)
    1. Ethics
    2. morals
34. Identify personal and professional ethics (XIC2)
35. Identify potential effect of personal morals on professional performance (XIC3)
36. Identify professional behaviors of a medical assistant (XIC4)
37. Demonstrate professional response(s) to ethical issues (XIP1)
38. Demonstrate empathy for patients’ concerns (A3)
39. Demonstrate active listening (A4)
40. Respect diversity (A5)
41. Recognize personal boundaries (A6)

• Professional Ethics
• Medical Law
• Appointment Scheduling
• Inventory
• Maintain Office Equipment
• File Records
• Understand and Utilize Professional Communication Techniques

 
Course Addendum - Syllabus (Click to expand)