PROC 232 - Principles of Quality

1. Discuss the history of the quality movement in the United States and the state of the movement in the process industry. [a,e,i]
2. Describe the impact of quality on the organization’s economic performance. [a,e,i]
3. Meet or exceed customer expectations. [a,e,h]
4. Define personal effectiveness techniques. [a,e]
5. Use effective system communication techniques to ensure operating consistency and reduce variability in the process. [a,f]
6. Function as an effective team member. [a,d]
7. Discuss the principles associated with process orientation and system thinking and theory. [a,e]
8. Contribute to the establishment and success of a learning organization. [a,h]
9. Demonstrate how to follow procedures and policies in order to ensure operating consistency, reduce variability in the process, reduce waste, and prevent safety incidents. [a,b,c]
10. Use continuous improvement methodology to optimize processes. [a,i]
11. Describe preventive or corrective action to ensure operating consistency, reduce variability in the process, reduce waste, and prevent process safety incidents. [a,b]
12. Use problem solving and decision making techniques to identify areas for improvement and correct process deficiencies. [a,e]
13. Use quality tools and team problem solving to resolve a real-world, process industry dilemma. [a,d,i]
14. Use basic statistics in one’s work. [a,i]
15. Collect valid and reliable data to use in the analysis of process problems or to plan for process improvement. [a,i]
16. Represent, analyze, and interpret process data using various types of control charts and quality tools.[a.e,i]
17. Use process capability data in one’s work as necessary. [a,i]
18. Apply data collection, representation, analysis, and interpretation skills in a real-world, process industry scenario. [a,b,e]

Note: Letters following objectives correspond to ATMAE Outcomes

COURSE CONTENT: Topical areas of study include -  

• Team skills
• Principles
• Tools
• How it all begin
• Gurus
• Operational consistency
• ISO
• Customer satisfaction
• Critical skill
• Economics of quality
• Quality tools
• Variation in processes
• SPC
• Continuous improvement
• Process capability
• Customer service
• Team skills
• Personal effectiveness
• Variance
• Effect communication
• Corrective
• Processes and systems
• TQM
• Organizational learning
• Control charts
• Group problem solving
• Preventive action
• Statistical thinking
• Data collection

 
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