QUAL 101 - Quality Control Concepts and T

1. Understand and distinguish between employee involvement and employee empowerment.
2. Apply team problem solving techniques and describe when, where, how and why teams can be used effectively.
3. Apply effective use of various types of teams:  process teams, continuous improvement teams, workgroups, self-management teams, ad hoc project teams and virtual teams.
4. Understand how a team’s efforts can support an organizations key strategies and effect positive change throughout an organization.
5. Understand the roles and responsibilities of various team stakeholders:  (Sponsor, Champion, Facilitator, Leader, Member, Scribe, Timekeeper).
6. Apply the elements of launching and sustaining a successful team.
7. Describe how to select team members based on knowledge, skill sets, and team logistics to support the size and scope of a project.
8. Describe the stages of team development:  forming, storming, norming, performing and adjourning.
9. Identify the value of team conflict and how to resolve it.
10. Describe the use of different decision-making models, such as voting majority rules, multi-voting, and consensus.
11.   Demonstrate ability to read and interpret technical documents. [b,e]
12.   Demonstrate ability to use various types of software applicable to course. [a]

Note: Letters following objectives correspond to ATMAE Outcomes

COURSE CONTENT: Topical areas of study include -

• Employee Involvement                      
• Employee Empowerment
• Types of Teams                                  
• Team Roles
• Team Responsibilities                        
• Team Formation
• Team Member Selection                    
• MBTI
• DiSC Profiling Instrument                 
• KESAA
• Team Stages                                       
• Team Conflict
• Team Decision Making   

 
GRADING POLICY