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Apr 30, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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AUTI 253 - Service Organization and Parts
PREREQUISITES: Program Advisor Approval.
PROGRAM: Automotive Technology
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: Spring, 2019
Facility and personnel requirements for efficiently run parts and service departments. Emphasis is on principles, practices and procedures necessary to effectively operate the departments. Includes: manufacturer catalogs and component numbering systems, methods of scheduling time and techniques for obtaining maximum work efficiency from technicians and specialists.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Use parts catalogs for customer service.
- Bill and record warranty claims.
- Package parts according to industry standards for shipment.
- Document what is required to efficiently operate an automotive service center.
- Write job descriptions for the different positions held within the departments.
- Perform a routine inventory of the parts department as directed by the auditors.
- Demonstrate safe shop practices and work habits.
COURSE CONTENT: Topical areas of study include -
- Customer service
- Warranty claims
- Packaging and shipping
- Inventory
- Shop practices
GRADING POLICY
| A |
90-100 |
| B |
80-89 |
| C |
70-79 |
| D |
60-69 |
| F |
0-59 |
Course Addendum - Syllabus (Click to expand)
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