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May 04, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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BOAT 216 - Business Communications
PREREQUISITES: ENGL 111 - English Composition .
PROGRAM: Business Operations, Applications, and Technology
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: Fall, 2016
Emphasizes analysis of business communication environments- cultural, organizational, technological, international, and interpersonal-and the use of communications standards to direct the choice of oral and written communication methods and techniques. It includes practice in writing a variety of messages used to communicate in business and industry with an emphasis on the potential impact of the message on the receiver as a basis for planning and delivering effective business communications.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Utilize critical thinking, decision-making, and problem-solving techniques to promote sound, effective business communications.
- Analyze the audience to determine appropriate language, tone, style, and format for specific communications.
- Compose routine and specific-purpose business letters including inquiry.
- Compose memorandums, reports, and telecommunications.
- Apply accepted rules of grammar, punctuation, capitalization, and spelling when composing and editing documents for accuracy, coherence, continuity, clarity, and format.
- Appraise and assess interactive listening techniques and nonverbal communications.
- Evaluate and discuss technical, legal, ethical, and global issues related to business communications.
- Examine and apply team skills in a classroom environment.
- Assess and edit written material in a team setting.
- Summarize material in order to prepare an effective document.
- Apply electronic and/or print research skills in assignments and special projects.
- Utilize computer skills to produce written business communications.
- Illustrate research findings in a written report using appropriate graphics, charts, and support materials.
- Utilize social media tools and applications.
COURSE CONTENT: Topical areas of study include -
- Communication Foundations
- Communicating at Work
- Communicating in Small Groups and Teams
- Workplace Listening and Nonverbal Communication
- Communication Across Cultures
- The Writing Process
- Preparing to Write Business Messages
- Organizing and Writing Business Messages
- Revising Business Messages
- Business Correspondence
- Routine E-mail Messages and Memos
- Routine Letters and Goodwill Messages
- Persuasive and Sales Messages
- Negative Messages
- Reports and Proposals
- Preparing to Write Business Reports
- Organizing and Writing Typical Business Reports
- Proposals and Formal Reports
Course Addendum - Syllabus (Click to expand)
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