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May 01, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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CRIM 216 - Communication and Conflict Management for Criminal Justice
PREREQUISITES: Program Chair Approval
PROGRAM: Criminal Justice
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: N/A
This course covers essential communication skills for criminal justice professionals and highlights the relationship between interpersonal communication and conflict management. This course also emphasizes the role of emotional intelligence on decision making in a criminal justice setting. Students will analyze the appropriate balance between logical and emotional responses during routine and high stress situations. Lastly, students will demonstrate conflict management skills by engaging in a scenario representative of a criminal justice environment.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Identify characteristics of competent interpersonal communication.
- Outline strategies for professional communication skills as a benefit to conflict resolution.
- Discuss core competencies necessary in communication skills as a benefit to conflict resolution.
- Explain several barriers to effective listening in the criminal justice environment.
- Outline strategies for effective mindful listening in a criminal justice setting.
- Compare and contrast logic and emotion in terms of communication and decision making.
- Examine the role of emotional intelligence in the criminal justice profession.
- Demonstrate cultural competence and emotional intelligence through de-escalation exercises.
- Given a scenario, resolve ethical dilemmas using effective approaches to conflict management.
COURSE CONTENT: Topical areas of study include -
- Interpersonal communication
- Effective listening
- Logic and Emotion
- Dealing with anger, thoughts, feelings, beliefs, labels
- Emotional Intelligence
- Communicating with vulnerable populations, mentally ill, and diverse abilities
- Implicit bias as a barrier to effective listening
- Cultural competence and de-escalation
- Conflict Management
Course Addendum - Syllabus (Click to expand)
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