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May 15, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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HOSP 215 - Front Office
PREREQUISITES: HOSP 114 - Introduction to Hospitality
PROGRAM: Hospitality Administration
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: Fall, 2011
This course presents a systematic approach to front office procedures, detailing the flow of business through a hotel beginning with the reservation process and ending with billing and collection procedures within the context of the overall operation of a hotel. Students will examine front office management, the process of handling complaints and concerns regarding hotel safety and security. Students will become involved in the processes for forecasting future business, sales, and rate structure of the hotel as well as methods for budgeting hotel finances for success.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Describe the importance of the front office, outlining its valuable components.
- Demonstrate knowledge of the functionality of the front office equipment.
- Demonstrate through actual application, techniques of taking a reservation, registering a guest, and checkout procedures using appropriate guest relation techniques.
- Discuss and give examples of methods of budgeting based on appropriate business forecasting models.
COURSE CONTENT: Topical areas of study include -
- Equipment and organizational structure of the front office
- Guest relations
- Reservation/Registration/Departure
- Guest accounting and audit, labor controls, and budgeting
- Selling techniques, rate structure, and forecasting models
Course Addendum - Syllabus (Click to expand)
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