QUAL 204 - Total Quality Management

1. Define quality and its effects on productivity. [i]
2. Describe production/service operations as a system. [i]
3. Understand the fourteen points of management. (Deming) [i]
4. Compare quality registration standards (ISO 9000, QS 9000, etc.). [h,i]
5. Identify the obstacles to successful management. [e,h]
6. Understand how quality and productivity apply to a service organization. [i]
7. Create a system model for analysis. [i]
8. Define quality measurement systems (cost, % non-conforming, etc). [i]
9. Compare the philosophies of quality experts (Juran, Deming, Crosby, Taguchi). [i]
10. Define the role of continuous improvement process. [i]
11. Examine Six Sigma Principles and deployment. [i]
12. Examine auditing practices and procedures. [d,i]
13. Utilize Quality Function Deployment (QFD) to establish relationships between customer satisfaction and internal processes. [d,i]

Note: Letters following objectives correspond to ATMAE Outcomes

COURSE CONTENT: Topical areas of study include -  

• Pareto analysis
• Quality function development (QFD)
• QS 9000
• Quality philosophies
• ISO 9000
• Continuous improvement
• Total quality
• Cause-effect diagrams
• Six sigma
• Statistical process control (SPC)
• PDSA cycle
• Process flow charts
• Benchmarking
• Design of experiments (DOE)

 
GRADING POLICY