ADMF 211 - Quality Systems in Mfg

1. Discuss why identifying and defining a problem is a crucial step in any problem-solving method. [e]
2. Discuss critical thinking, problem analysis, and decision-making techniques used in industry. [e]
3. Apply common definitions of quality.
4. Define a quality plan.
5. Understand the purpose of and the objectives to achieve the quality mission or policy.
6. Understand the difference between quality assurance, quality control and continuous improvement.
7. Understand and distinguish between a system and a process and describe the interrelationships between them.
8. Analyze the components of a system - supplier, input, process, output, customer (SIPOC) and how these components impact the system as a whole.
9. Understand how using quality tools, techniques and concepts can improve processes and deliverables (including products and services) and how each benefit all parts of the organization and its stakeholders (employees, organizations, customers, suppliers, community and interested parties).
10.  Understand key concepts and teachings of the foundational thought leaders including Shewart, Deming, Juran, Ishikawa, Crosby and Feigenbaum.
11. Demonstrate ability to read and interpret technical documents. [b,e]
12. Demonstrate ability to use various types of software applicable to course. [a]

Note: Letters following objectives correspond to ATMAE Outcomes

COURSE CONTENT: Topical areas of study include -

• Quality Definitions    
• Baldridge Performance Excellence Program
• ISO 9000    
• Quality Plan
• SIPOC    
• Benefits of Quality
• Shewhart Cycle (PDCA)    
• Deming’s 14 points
• Juran’s Trilogy    
• Ishikawa’s diagram
• Crosby’s Zero defects    
• Feigenbaum
• Taguchi   

 
Course Addendum - Syllabus (Click to expand)