Information Technology Help Desk, Certificate Completion Guide

8-Week 1

• INFM 109 - Informatics Fundamentals CREDIT HOURS: 3
• ITSP 132 - IT Support Essentials I CREDIT HOURS: 2
• NETI 104 - Introductions to Networking CREDIT HOURS: 3

8-Week 2

• ITSP 175 - IT Customer Support and Helpdesk Software CREDIT HOURS: 3
• ITSP 134 - IT Support Essentials II CREDIT HOURS: 2
• NETI 104 - Introductions to Networking CREDIT HOURS: 3

8-Week 3

• DBMS 110 - Introduction to Data Analytics CREDIT HOURS: 3
• CSIA 105 - Introduction to Cyber Security/Information Assurance CREDIT HOURS: 3
• ITSP 136 - Workforce Preparation: CompTIA A+ Certification CREDIT HOURS: 1

8-Week 4

• ITSP 235 - Internet of Things Fundamentals CREDIT HOURS: 3
• CSIA 105 - Introduction to Cyber Security/Information Assurance CREDIT HOURS: 3
• ITSP 136 - Workforce Preparation: CompTIA A+ Certification CREDIT HOURS: 1

Information Technology Help Desk CT, 23 Credit Hours