Microsoft Office Specialist, Certificate

PROFESSIONAL - TECHNICAL CORE

• OTEC 101 - Microsoft Outlook CREDIT HOURS MIN: 3

• Or BOAT 101

• OTEC 105 - Microsoft Word CREDIT HOURS MIN: 3

• Or BOAT 105

• OTEC 109 - Microsoft PowerPoint CREDIT HOURS MIN: 3

• Or BOAT 109

• OTEC 214 - Microsoft Project CREDIT HOURS MIN: 3

• Or BOAT 214

• OTEC 118 - Microsoft Excel CREDIT HOURS MIN: 3

• Or BOAT 218

• OTEC 228 - Advanced Microsoft Excel CREDIT HOURS MIN: 3

TOTAL CREDITS: 18

DEGREE OUTCOMES

• Understand general business concepts/practices to incorporate project and time management skills and coordinate daily activities, utilizing appropriate administrative office procedures to enhance the effective operation of the workplace.
• Apply problem solving skills and techniques using analytical and critical thought processes to identify the best solutions, which meet the needs of the organization.
• Analyze data, information, and graphics for solving problems while evaluating issues in order to form a judgement while conducting research, analyzing data, solving problems, evaluating the quality of solutions and reporting data.
• Identify and apply current technologies and remain on the cutting edge of emerging technologies to research, create, manage, and analyze information across multiple platforms and continuously improve processes and procedures.
• Utilize Microsoft Office Suite, cloud technology or other software to create, modify, update, maintain, and share business documents, presentations, tasks, projects, web pages, social media sites, and electronic files/file management systems.
• Demonstrate the ability to provide exceptional customer service in a front office, call center, support center, dental office or medical office including the ability to resolve customer conflicts.
• Coordinate daily customer service-related activities while utilizing resources, software and technology.