Business Operations Applications and Technology, Technical Certificate

GENERAL EDUCATION CORE

• ENGL 111 - English Composition CREDIT HOURS MIN: 3
• IVYT 111 - Student Success CREDIT HOURS MIN: 1

PROFESSIONAL - TECHNICAL CORE

• OTEC 105 - Microsoft Word CREDIT HOURS MIN: 3
• OTEC 121 - Office Procedures and Collaboration CREDIT HOURS MIN: 3
• OTEC 201 - Emerging Technologies CREDIT HOURS MIN: 3
• OTEC 216 - Business Communications CREDIT HOURS MIN: 3
• OTEC 118 - Microsoft Excel CREDIT HOURS MIN: 3
• XXXX XXX - Statewide Electives CREDIT HOURS: 12

TOTAL CREDITS: 31

DEGREE OUTCOMES

• Demonstrate professional human relations skills with integrity in the workplace to assist the completion of individual and team tasks, while promoting a positive image for the organization.
• Demonstrate honest, ethical and respectful behavior with a positive attitude along with high emotional intelligence.
• Communicates clearly and effectively verbally and in writing using appropriate media and cultural sensitivity with all stakeholders.
• Demonstrate the knowledge, skills and judgement around all communication channels in order to promote a collaborative teamwork environment.
• Understand general business concepts/practices to incorporate project and time management skills and coordinate daily activities, utilizing appropriate administrative office procedures to enhance the effective operation of the workplace.
• Apply problem solving skills and techniques using analytical and critical thought processes to identify the best solutions, which meet the needs of the organization.
• Analyze data, information, and graphics for solving problems while evaluating issues in order to form a judgement while conducting research, analyzing data, solving problems, evaluating the quality of solutions and reporting data.
• Identify and apply current technologies and remain on the cutting edge of emerging technologies to research, create, manage, and analyze information across multiple platforms and continuously improve processes and procedures.
• Utilize Microsoft Office Suite, cloud technology or other software to create, modify, update, maintain, and share business documents, presentations, tasks, projects, web pages, social media sites, and electronic files/file management systems.
• Demonstrate the ability to provide exceptional customer service in a front office, call center, support center, dental office or medical office including the ability to resolve customer conflicts.
• Coordinate daily customer service-related activities while utilizing resources, software and technology.
• Demonstrate the ability to lead others by applying leadership theories which include setting a direction/vision, leading by example and guiding people to the right activities for the organization. 
• Create a positive work culture within an organization utilizing social and emotional intelligence to help motivate others towards the organizational goals.
• Utilize team concepts/theories to facilitate a cohesive team environment while focusing on organizational goals.
• Provide administrative support for others while demonstrating the ability to work effectively as a team member/leader.