Information Technology Support, AAS

GENERAL EDUCATION CORE

• COMM 101 - Fundamentals of Public Speaking CREDIT HOURS MIN: 3
• ENGL 111 - English Composition CREDIT HOURS MIN: 3
• IVYT 115 - Student Success - Information Technology CREDIT HOURS MIN: 1
• XXXX XXX - Humanities /Social & Behavioral Sciences  Elective CREDIT HOURS: 3-4
• XXXX XXX - Life/Physical Science  Elective CREDIT HOURS: 3-5
• MATH 123 - Quantitative Reasoning CREDIT HOURS MIN: 3

PROFESSIONAL - TECHNICAL CORE

• CPIN 269 - Information Technology Project Management CREDIT HOURS MIN: 3
• CPIN 279 - Information Technology Capstone CREDIT HOURS MIN: 1 ^
• CSIA 105 - Introduction to Cyber Security/Information Assurance CREDIT HOURS MIN: 3
• DBMS 110 - Introduction to Data Analytics CREDIT HOURS MIN: 3
• INFM 109 - Informatics Fundamentals CREDIT HOURS MIN: 3
• ITSP 175 - IT Customer Support and Helpdesk Software CREDIT HOURS MIN: 3
• ITSP 215 - Mobile/Wireless Computing Support CREDIT HOURS MIN: 3
• SDEV 120 - Computing Logic CREDIT HOURS MIN: 3
• SVAD 111 - Linux and Virtualization Technologies Fundamentals CREDIT HOURS MIN: 3
• SVAD 121 - Enterprise Computing CREDIT HOURS MIN: 3

STATEWIDE ELECTIVES

TOTAL CREDITS: 60

SYMBOL KEY

^Capstone

*Students can only obtain credit for CPIN 280  in Selective I or II, not both.

**Up to 2 credit hours of CPIN 280  can be counted in Select II

DEGREE OUTCOMES

• Identify, deploy, troubleshoot, or support computer information systems and related technologies
• Develop and integrate technology solutions into large organization and small business environments.
• Interpret, analyze, and assess legal/regulation compliance guidelines.
• Install and support basic networking systems.
• Develop maintenance and update plans for open source and proprietary systems.
• Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
• Demonstrate use of operating system utilities using both graphical user interface and command line environments.
• Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
• Evaluate and implement documentation for information technology support including asset and system change management.
• Apply an understanding of various IT career opportunities.
• Communicate effectively in written and oral forms.
• Demonstrate critical thinking.
• Demonstrate ethical, professional behavior.
• Apply project management strategies to real-world industry applications.
• Prepare for and attempt one or more industry certification exams.