Jun 24, 2024  
2022-2023 Catalog 
    
2022-2023 Catalog [ARCHIVED CATALOG]

Information Technology Help Desk, Certificate


LOCATIONS:

Anderson - Columbus - Fort Wayne - Franklin - Indianapolis - Kokomo - Lake County - Lawrenceburg - Logansport - Madison - Marion - Muncie - Richmond - South Bend/Elkhart - Terre Haute - Valparaiso - Warsaw

ALSO AVAILABLE STATEWIDE VIA DISTANCE EDUCATION

Information Technology Help Desk, Certificate Completion Guide  

PROFESSIONAL - TECHNICAL CORE


TOTAL CREDITS: 23


DEGREE OUTCOMES


  • Identify, deploy, troubleshoot, or support computer information systems and related technologies
  • Develop and integrate technology solutions into large organization and small business environments.
  • Interpret, analyze, and assess legal/regulation compliance guidelines.
  • Install and support basic networking systems.
  • Develop maintenance and update plans for open source and proprietary systems.
  • Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
  • Demonstrate use of operating system utilities using both graphical user interface and command line environments.
  • Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
  • Communicate effectively in written and oral forms.
  • Demonstrate critical thinking.
  • Demonstrate ethical, professional behavior.
  • Prepare for and attempt one or more industry certification exams.