Information Technology Help Desk, Certificate

PROFESSIONAL - TECHNICAL CORE

• DBMS 110 - Introduction to Data Analytics CREDIT HOURS MIN: 3
• INFM 109 - Informatics Fundamentals CREDIT HOURS MIN: 3

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• ITSP 135 - Hardware / Software Support CREDIT HOURS MIN: 4

• OR

• ITSP 132 - IT Support Essentials I CREDIT HOURS MIN: 2 AND
• ITSP 134 - IT Support Essentials II CREDIT HOURS MIN: 2

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• ITSP 175 - IT Customer Support and Helpdesk Software CREDIT HOURS MIN: 3

TOTAL CREDITS: 23

DEGREE OUTCOMES

• Identify, deploy, troubleshoot, or support computer information systems and related technologies
• Develop and integrate technology solutions into large organization and small business environments.
• Interpret, analyze, and assess legal/regulation compliance guidelines.
• Install and support basic networking systems.
• Develop maintenance and update plans for open source and proprietary systems.
• Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
• Demonstrate use of operating system utilities using both graphical user interface and command line environments.
• Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
• Communicate effectively in written and oral forms.
• Demonstrate critical thinking.
• Demonstrate ethical, professional behavior.
• Prepare for and attempt one or more industry certification exams.