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Dec 08, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
Information Technology Help Desk, Certificate
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Return to: School of Information Technology
LOCATIONS:
Anderson - Columbus - Fort Wayne - Franklin - Indianapolis - Kokomo - Lake County - Lawrenceburg - Logansport - Madison - Marion - Muncie - Richmond - South Bend/Elkhart - Terre Haute - Valparaiso - Warsaw
ALSO AVAILABLE STATEWIDE VIA DISTANCE EDUCATION
Information Technology Help Desk, Certificate Completion Guide
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PROFESSIONAL - TECHNICAL CORE
DEGREE OUTCOMES
- Identify, deploy, troubleshoot, or support computer information systems and related technologies
- Develop and integrate technology solutions into large organization and small business environments.
- Interpret, analyze, and assess legal/regulation compliance guidelines.
- Install and support basic networking systems.
- Develop maintenance and update plans for open source and proprietary systems.
- Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
- Demonstrate use of operating system utilities using both graphical user interface and command line environments.
- Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
- Communicate effectively in written and oral forms.
- Demonstrate critical thinking.
- Demonstrate ethical, professional behavior.
- Prepare for and attempt one or more industry certification exams.
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Return to: School of Information Technology
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