Information Technology Support, Technical Certificate

GENERAL EDUCATION CORE

• ENGL 111 - English Composition CREDIT HOURS MIN: 3

OTHER INSTITUTIONAL REQUIREMENTS

• IVYT 115 - Student Success - Information Technology CREDIT HOURS MIN: 1

PROFESSIONAL - TECHNICAL CORE

• CSIA 105 - Introduction to Cyber Security/Information Assurance CREDIT HOURS MIN: 3
• INFM 109 - Informatics Fundamentals CREDIT HOURS MIN: 3

•  

• ITSP 135 - Hardware / Software Support CREDIT HOURS MIN: 4

• OR

• ITSP 132 - IT Support Essentials I CREDIT HOURS MIN: 2 AND
• ITSP 134 - IT Support Essentials II CREDIT HOURS MIN: 2

•  

• ITSP 136 - Workforce Preparation: CompTIA A+ Certification CREDIT HOURS MIN: 1
• ITSP 175 - IT Customer Support and Helpdesk Software CREDIT HOURS MIN: 3
• SDEV 120 - Computing Logic CREDIT HOURS MIN: 3
• SVAD 111 - Linux and Virtualization Tech CREDIT HOURS MIN: 3
• NETI 104 - Introduction to Networking CREDIT HOURS MIN: 3

• or

• NETI 109 - Networking I CREDIT HOURS MIN: 3

TOTAL CREDITS: 30

SYMBOL KEY

^Capstone

DEGREE OUTCOMES

• Identify, deploy, troubleshoot, or support computer information systems and related technologies
• Develop and integrate technology solutions into large organization and small business environments.
• Interpret, analyze, and assess legal/regulation compliance guidelines.
• Install and support basic networking systems.
• Develop maintenance and update plans for open source and proprietary systems.
• Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
• Demonstrate use of operating system utilities using both graphical user interface and command line environments.
• Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
• Apply an understanding of various IT career opportunities.
• Communicate effectively in written and oral forms.
• Demonstrate critical thinking.
• Demonstrate ethical, professional behavior.
• Prepare for and attempt one or more industry certification exams.