Dec 08, 2024  
2023-2024 Catalog 
    
2023-2024 Catalog [ARCHIVED CATALOG]

Information Technology Support, Technical Certificate


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LOCATIONS:

Anderson - Bloomington - Columbus - Fort Wayne - Franklin - Indianapolis - Kokomo - Lake County - Lawrenceburg - Logansport - Madison - Marion - Muncie - Richmond - South Bend/Elkhart - Terre Haute - Valparaiso - Warsaw

ALSO AVAILABLE STATEWIDE VIA DISTANCE EDUCATION

Information Technology Support, Technical Certificate Completion Guide  

GENERAL EDUCATION CORE


REQUIREMENT TOTAL: 3


OTHER INSTITUTIONAL REQUIREMENTS


REQUIREMENT TOTAL: 1


Choose 3 credits from:


REQUIREMENT TOTAL: 26


TOTAL CREDITS: 30


SYMBOL KEY

^Capstone

DEGREE OUTCOMES


  • Identify, deploy, troubleshoot, or support computer information systems and related technologies
  • Develop and integrate technology solutions into large organization and small business environments.
  • Interpret, analyze, and assess legal/regulation compliance guidelines.
  • Install and support basic networking systems.
  • Develop maintenance and update plans for open source and proprietary systems.
  • Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
  • Demonstrate use of operating system utilities using both graphical user interface and command line environments.
  • Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
  • Apply an understanding of various IT career opportunities.
  • Communicate effectively in written and oral forms.
  • Demonstrate critical thinking.
  • Demonstrate ethical, professional behavior.
  • Prepare for and attempt one or more industry certification exams.

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