DENT 117 - Dental Office Management

1. Identify and describe the business office manager’s duties and those business transactions carried out in the dental office.
2. Given the information: use a computerized dental program to establish patient accounts and records, file insurance claims and daily patient schedules.
3. Organize the record appointments from a list of patients, allowing sufficient time for each function.
4. Characterize patient needs and barriers to communication to include cultural and individual differences.
5. Prepare a letter of application and resume, and participate in mock interviews to prepare for future employment.
6. Create office correspondence used to enhance public relations with patients and professional colleagues.
7. Recognize nonverbal cues, and emphasize improving communication skills.
8. Simulate dental business office procedures and clinical records.
9. Differentiate between the legal aspects of dental practice including, but not limited to, malpractice, civil vs. criminal law, misdemeanor vs. felony and negligence.
10. Examine the Indiana Dental Practice Act as it pertains to dental assistants, allowable duties, direct supervision, required certifications and licensures.
11. Explain how ethics applies to the practice of dentistry.

• Dental insurance
• The business of dentistry
• Filing systems
• Dental office documents
• Bookkeeping systems
• Appointment management systems
• Other financial systems
• Dental team management
• Resume preparation
• Written communication
• Ethics and Jurisprudence

 
Course Addendum - Syllabus (Click to expand)