DENT 172 - Dental Office Administration

1. Describe the various functions of and responsibilities of the dental office administrator/receptionist.
2. Define the components of the Health Insurance Portability and Accountability Act (HIPAA).
3. Apply HIPAA rules in regard to privacy and release of information.
4. Protect the integrity of the dental record.
5. Demonstrate how to properly schedule and manage appointments.
6. Properly develop, organize, and maintain office records.
7. Demonstrate effective verbal and nonverbal communication appropriate to patient needs and cultural differences.
8. Demonstrate effective verbal and nonverbal communication with all members of the dental team.
9. Develop and maintain a policy and procedure manual for a dental office.
10. Illustrate the use of a manual and computerized inventory and supply ordering system.
11. Demonstrate the process of filing insurance claims.
12. Manage accounts receivable and accounts payable in a dental office.
13. Explain the importance of ethics and jurisprudence in dental practice.
14. Abide by the ADA principles of ethics and code of professional conduct.
15. Demonstrate hard and soft skills expected of a professional in the dental office setting.

• Components of dental office software
• Communication skills
• Appointment scheduling, canceling, and rescheduling
• Patient registration/check-in
• Privacy and confidentiality
• Patient chart/file management
• Inventory management
• Posting procedure charge
• Preparing and sending insurance claims
• Completion of insurance forms
• Posting dental insurance and patient payments
• Applying deductibles for dental insurances
• Reports used in patient account system
• Aging accounting procedures
• Collection procedures
• Creation of electronic files used daily
• Data backup
• Management of email
• Ethics and jurisprudence

 
Course Addendum - Syllabus (Click to expand)