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May 06, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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DENT 173 - Dental Office Administration Externship
PREREQUISITES: DENT 172 - Dental Office Administration and successful completion of criminal background check and drug test.
PROGRAM: Dental Assisting
CREDIT HOURS MIN: 2
INTERNSHIP/EXTERNSHIP HOURS MIN: 10
DATE OF LAST REVISION: N/A
Provides the opportunity to observe, discuss and perform basic dental office management procedures under supervision, with learning experiences that prepare the student for employment as a dental office manager/receptionist. Professional communication, use of dental office software and problem-solving skills are emphasized.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Recognize the role of the dental office manager.
- Demonstrate professional communication skills (verbal and nonverbal) with patients and dental team members.
- Utilize computer software to maintain office systems.
- Use methods of quality control.
- Demonstrate job readiness skills and professionalism in the dental office setting.
- Describe and understand workplace dynamics.
- Demonstrate ability to use dental software to schedule and manage appointments.
- Demonstrate ability to utilize dental software to maintain office systems including, but not limited to daily backup, database updates, and software upgrades.
- Describe and perform virus scans and file cleaning protocol.
- Manage electronic mail.
- Use critical thinking to analyze a variety of office issues, formulate an action plan to solve the issue and critique outcomes and respond accordingly.
COURSE CONTENT: Topical areas of study include -
- Components of dental office software
- Appointment scheduling, canceling, and rescheduling
- Patient registration/check-in
- Posting procedure charge
- Preparing and sending insurance claims
- Posting dental insurance and patient payments
- Applying deductibles for dental insurances
- Reports used in patient account system
- Aging accounting procedures
- Collection procedures
- Creation of electronic files used daily
- Data backup
- Management of email
- Professionalism in the dental office
- Communication Skills (verbal/nonverbal/written)
Course Addendum - Syllabus (Click to expand)
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