Dec 23, 2024  
2023-2024 Catalog 
    
2023-2024 Catalog [ARCHIVED CATALOG]

Information Technology Support, AAS


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LOCATIONS:

Anderson - Bloomington - Columbus - Fort Wayne - Franklin - Indianapolis - Kokomo - Lake County - Lawrenceburg - Logansport - Madison - Marion - Muncie - Richmond - South Bend/Elkhart - Terre Haute - Valparaiso - Warsaw

ALSO AVAILABLE STATEWIDE VIA DISTANCE EDUCATION

Information Technology Support, AAS Completion Guide  

GENERAL EDUCATION CORE


REQUIREMENT TOTAL: 16


Choose 3 credits from:


Choose 4 credits from the following:


REQUIREMENT TOTAL: 35


STATEWIDE ELECTIVES


TOTAL CREDITS: 60


SYMBOL KEY

^Capstone

*Students can only obtain credit for CPIN 280  in Selective I or II, not both.

**Up to 2 credit hours of CPIN 280  can be counted in Select II

DEGREE OUTCOMES


  • Identify, deploy, troubleshoot, or support computer information systems and related technologies
  • Develop and integrate technology solutions into large organization and small business environments.
  • Interpret, analyze, and assess legal/regulation compliance guidelines.
  • Install and support basic networking systems.
  • Develop maintenance and update plans for open source and proprietary systems.
  • Analyze and implement strategies for improving customer relations including on-site interactions and managing difficult customers.
  • Demonstrate use of operating system utilities using both graphical user interface and command line environments.
  • Demonstrate use of documentation and procedures in a helpdesk and information technology support environment including knowledge base skills and time management.
  • Evaluate and implement documentation for information technology support including asset and system change management.
  • Apply an understanding of various IT career opportunities.
  • Communicate effectively in written and oral forms.
  • Demonstrate critical thinking.
  • Demonstrate ethical, professional behavior.
  • Apply project management strategies to real-world industry applications.
  • Prepare for and attempt one or more industry certification exams.

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