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May 04, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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BUSN 165 - Techniques of Supervision
PREREQUISITES: Demonstrated competency through appropriate assessment or earning a grade of “C” or better in ENGL 083 - Reading Strategies for College and ENGL 093 - Introduction to College Writing , or ENGL 095 - Integrated Reading and Writing or ENGL 075 - Co-Requisite Integrated Reading & Writing
PROGRAM: Business Administration
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: Fall, 2014
Introduces basic employee development with emphasis on the responsibilities of a newly-appointed supervisor. Emphasizes organizational structure, motivation, delegation of authority, interviews, orientation and induction of new employees, employee performance evaluations and dealing with employee conflict.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course, the student will be expected to:
- Illustrate the role, expectations and functions of a supervisor and describe the essential characteristics of effective leadership.
- Identify and apply the steps involved in problem solving and decision-making.
- Compare the various motivational and supervisory management styles and give examples of how they may be used.
- Explain the importance of the communication process to positive employee relations.
- Explain the planning function, as it relates to necessary skills and techniques involved in tactical and strategic planning as well as effective time management, and analyze the importance of the leading function as the connecting link between all the other managerial functions
- Identify and distinguish the managerial concepts concerning formal organization including unity of command, span of supervision, line-and-staff authority, organizational structures, and delegation.
- Explain the supervisory manager’s role in selection, orientation, training, performance appraisals, promotion, and compensation and illustrate how supervisory control involves the determination of whether goals and objectives have been met by actual performance and how this evaluation affects future goal-setting activities.
- Analyze the importance of equal employment opportunity, diversity and management of legally protected employees.
- Explain the role of labor unions in regards to supervisory activities, especially those involving grievances and complaints.
COURSE CONTENT: Topical areas of study include -
- Supervision Communication
- Leading/ Leadership
- Motivation
- Management
- Decision-making
- Planning
- Time Management
- Organizing
- Meeting management
- Staffing
- Delegation
- Controlling
- Coaching
- Teamwork
- Morale
- Performance appraisal
- Discipline
- Diversity
- Equal employment opportunity
- Labor Unions
- Counseling
Course Addendum - Syllabus (Click to expand)
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