2022-2023 Catalog [ARCHIVED CATALOG]
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HOSP 108 - Human Relations Management
PREREQUISITES: Demonstrated competency through appropriate assessment or earning a grade of “C” or better in ENGL 093 - Introduction to College Writing and ENGL 083 - Reading Strategies for College or ENGL 095 - Integrated Reading and Writing , or ENGL 075 - Co-Requisite Integrated Reading & Writing
PROGRAM: Hospitality Administration
CREDIT HOURS MIN: 2
LECTURE HOURS MIN: 1
LAB HOURS MIN: 2
DATE OF LAST REVISION: Fall, 2013
This course is designed to teach the necessary skills for proper recruiting, staffing, training, and management of employees at various levels. The course will help prepare the student for the transition from employee to supervisor. Additionally, it will help the student evaluate styles of leadership, and develop skills in human relations and personnel management.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Describe the process of management through effective communication skills.
- Summarize leadership styles and analyze when each is most appropriate.
- Outline the supervisor’s role in ethical decision-making, problem solving, and delegation of duties.
- Explain the role of job descriptions and specifications and develop written examples.
- Perform mock interviews; analyze results.
- Describe procedures of new employee orientation.
- Compare training methods; construct an effective employee-training program to include follow-up training and cross training.
- Analyze types and methods of employee evaluation.
- Describe necessity of change and ways of implementing change with the least employee resistance.
- Evaluate methods of conflict resolution.
- Identify reasons for disciplinary problems and discuss the supervisor’s role in handling them.
- Describe the procedure for terminating employees.
- Analyze motivational techniques/problems; discuss procedures for attitudinal changes.
- Analyze ways of dealing with stress in the workplace.
- Discuss time management and other organizational management techniques.
COURSE CONTENT: Topical areas of study include -
- Recruiting and staffing
- Needs assessment and problem solving skills
- Organizational development
- Standard human resource management practices
CERTIFICATION/LICENSURE TRAINING DISCLAIMER:
Ivy Tech cannot guarantee that any student will pass a certification or licensing exam. Your success will be determined by several factors beyond the instruction you are given in the classroom including your test-taking skills, your willingness to study outside of class, and your satisfactory completion of appropriate practice exams. Certification and licensure exam questions are drawn from databases of hundreds of possible questions; therefore, a thorough understanding of the subject matter is required. Ivy Tech’s coursework is designed to assist you in understanding the material sufficiently to provide a firm foundation for your studies as you prepare for the exam.
Course Addendum - Syllabus (Click to expand)
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