MEAS 109 - The Professional Medical Assistant

1. Identify styles and types of verbal communication (VC1)
2. Identify types of nonverbal communication (VC2)
3. Recognize barriers to communication (VC3)
4. Identify techniques for overcoming communication barriers (VC4)
5. Recognize the elements of oral communication using a sender-receiver process (VC5)
6. Recognize elements of fundamental writing skills (VC7)
7. Define the principles of self-boundaries (VC11)
8. Relate the following behaviors to professional communication: (VC14)
   1. Assertive
   2. Aggressive
   3. Passive
9. Differentiate between adaptive and non-adaptive coping mechanisms (VC15)
10. Differentiate between subjective and objective information (VC16)
11. Discuss the theories of: (VC17)
    1. Maslow
    2. Erikson
    3. Kubler-Ross
12. Discuss examples of diversity: (VC18)
    1. Cultural
    2. Social
    3. Ethnic
13. Use feedback techniques to obtain patient information including: (VP1)
    1. Reflection
    2. Restatement
    3. Clarification
14. Respond to nonverbal communication (VP2)
15. Demonstrate professional telephone techniques (VP6)
16. Document telephone messages accurately (VP7)
17. Report relevant information concisely and accurately (VP11)
18. Demonstrate: (VA1)
    1. Empathy
    2. Active listening
    3. Nonverbal communication
19. Demonstrate the principles of self-boundaries (VA2)
20. Demonstrate respect for individual diversity including: (VA3)
    1. Gender
    2. Race
    3. Religion
    4. Age
    5. Economic status
    6. Appearance
21. Explain the purpose of routine maintenance of administrative and clinical equipment (VIC9)
22. List steps involved in completing an inventory (VIC10)
23. Perform routine maintenance of administrative or clinical equipment (VIP8)
24. Perform an inventory with documentation (VIP9)
25. Summarize the Patient Bill of Rights (XC4)
26. Compare criminal and civil law they apply to the practicing medical assistant (XC6)
27. Define: (XC7)
    1. Negligence
    2. Malpractice
    3. Statute of Limitations
    4. Good Samaritan Act(s)
    5. Uniform Anatomical Gift Act
    6. Living will/Advanced directives
    7. Medical durable power of attorney
    8. Patient Self Determination Act (PSDA)
    9. Risk Management
28. Describe the following types of insurance: (XC8)
    1. Liability
    2. Professional (malpractice)
    3. Personal injury
29. List and discuss legal and illegal applicant interview questions (XC9)
30. Identify: (XC10)
    1. Health Information Technology for Economic and Clinical (HITECH)
    2. Genetic Information Nondiscrimination Act of 2008 (GINA)
    3. Americans with Disabilities Act Amendments Act (ADAAA)
31. Describe the process in compliance reporting: (XC11)
    1. Unsafe activities
    2. Errors in patient care
    3. Conflicts of interest
    4. Incident reports
32. Describe compliance with public health statutes: (XC12)
    1. Communicable diseases
    2. Abuse, neglect, and exploitation
    3. Wounds of violence
33. Define the following medical legal terms: (XC13)
    1. Informed consent
    2. Implied consent
    3. Expressed consent
    4. Patient incompetence
    5. Emancipated minor
    6. Mature minor
    7. Subpoena duces tecum
    8. Respondent superior
    9. Res ipsa loquitor
    10. Locum tenens
    11. Defendant-plaintiff
    12. Deposition
    13. Arbitration-mediation
    14. Good Samaritan laws
34. Perform compliance reporting based on public health statutes (XP5)
35. Apply the Patient’s Bill of Rights as it relates to: (XP4)
    1. Choice of treatment
    2. Consent for treatment
    3. Refusal of treatment
36. Report an illegal activity in the healthcare setting following proper protocol (XP6)
37. Demonstrate sensitivity to patient rights (XA1)
38. Define: (XIC1)
    1. Ethics
    2. morals
39. Differentiate between personal and professional ethics (XIC2)
40. Identify the effect of personal morals on professional performance (XIC3)
41. Develop a plan for separation of personal and professional ethics (XIP1)
42. Recognize the impact personal ethics and morals have on the delivery of healthcare (XIA1)
43. Demonstrate appropriate response(s) to ethical issues (XIP2)
44. Differentiate between scope of practice and standards of care for medical assistants (XC1)
45. Compare and contrast provider and medical assistant roles in terms of standard of care (XC2)
46. Discuss licensure and certification as they apply to healthcare providers (XC5)
47. Locate a state’s legal scope of practice for medical assistants (XP1)

• Professional Ethics
• Medical Law
• Appointment Scheduling
• Inventory
• Maintain Office Equipment
• File Records
• Understand and Utilize Professional Communication Techniques

 
Course Addendum - Syllabus (Click to expand)