2021-2022 Catalog [ARCHIVED CATALOG]
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COMM 104 - Workplace Communication
PREREQUISITES: Demonstrated competency through appropriate assessment or earning a grade of “C” or better in ENGL 093 - Introduction to College Writing and ENGL 083 - Reading Strategies for College or ENGL 095 - Integrated Reading and Writing , or ENGL 075 - Co-Requisite Integrated Reading & Writing .
PROGRAM: Communication
CREDIT HOURS: 3
LECTURE HOURS: 3
DATE OF LAST REVISION: Fall, 2018
This course focuses on developing workplace communication skills for students in programs within Ivy Tech’s School of Technology. This course will define characteristics of communication in different workplace contexts, including barriers to effective communication. It will also afford students opportunities to examine and practice strategies for listening critically, building functional interpersonal work relationships, communicating in groups, and enhancing self-expression. Another course focus will be on technology-driven communication channels that are common in the workplace so that students can become effective consumers and providers of information in these channels. By taking a pragmatic approach to understanding human communication, students will increase their workplace as well as their personal communication competence.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:
- Apply the concepts of communication theory and ethics in a simulated workplace setting.
- Develop skills to effectively participate in working teams.
- Identify principles and behaviors that contribute to effective interpersonal communication of different organizational cultures in various world contexts.
- Utilize appropriate resources to support and enhance oral and written presentations.
- Analyze different workplace audiences and adapt presentations to cross-cultural audiences accordingly. Describe the impact of diverse beliefs, attitudes, and values on perceptions.
- Describe the impact of diverse beliefs, attitudes, and values on perceptions.
- Examine and develop critical listening and feedback skills in various workplace settings.
- Construct effective verbal and nonverbal messages.
- Analyze the strengths and weaknesses of different communication styles.
- Identify causes of and strategies to manage conflict.
COURSE CONTENT: Topical areas of study include -
Communication models and elements
Communication competence
Layered meanings of language
The role of self in an organization
Perceptual filters
Audience analysis
Conflict management
Technology and communication
Nonverbal communication
Small group decision making
Psychological aspects of small groups
Leadership styles
Organizational strategies for developing and outlining a speech
Supporting materials and tests of evidence
Distinguishing between persuasive and informative messages
The listening process including common listening orientations and barriers to effective listening
Choosing the appropriate communication channel
Understanding ethics in various communication settings
Course Addendum - Syllabus (Click to expand)
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