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May 04, 2024
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2022-2023 Catalog [ARCHIVED CATALOG]
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BOAT 171 - Dental Office Administration
PREREQUISITES: Demonstrated competency through appropriate assessment or earning a grade of “C” or better in ENGL 093 - Introduction to College Writing and ENGL 083 - Reading Strategies for College , or ENGL 095 - Integrated Reading and Writing or ENGL 075 - Co-Requisite Integrated Reading & Writing and DENT 171 - Dental Terminology , Program Chair Approval
PROGRAM: Business Operations, Applications, and Technology
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: Fall 2017
An in-depth study of the various aspects of dental office management including appointment control, records management, payment plans, collections, disbursement, inventory control and insurance and tax forms.
MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of the course the student will be able to:
- Describe the various functions and responsibilities of the dental office administrator/receptionist.
- Identify the Health Insurance Portability and Accountability Act (HIPAA).
- Explain the importance of confidentiality in a dental office.
- Explain the importance of properly scheduling and managing appointments.
- Describe how to properly organize a patient’s paper chart.
- Develop and maintain filing systems.
- Properly file patient charts.
- Demonstrate effective communications appropriate to patient needs and cultural differences.
- Demonstrate effective communication with all members of the dental team.
- Explain how to develop a policy and procedure manual for a dental office.
- Describe how to use a manual and computerized inventory system.
- Describe the clinical applications of a computerized practice management system.
- Describe the process of filing insurance claims.
- Describe bookkeeping as it pertains to a dental office.
- Explain what is involved with management of accounts receivable and accounts payable.
- Explain the process for properly recording payments to patient accounts.
COURSE CONTENT: Topical areas of study include -
- Components of dental office software.
- Communication skills
- Appointment scheduling, canceling and rescheduling
- Patient registration/check-in
- Privacy and confidentiality
- Patient chart/file management
- Inventory management
- Posting procedure charges
- Preparing and sending insurance claims
- Posting dental insurance and patient payments
- Applying deductibles for dental insurances
- Reports used in patient account system
- Aging accounting procedures
- Collection procedures
- Creation of electronic files used daily
- Data backup
- Management of email
Course Addendum - Syllabus (Click to expand)
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