Course Descriptions

BIOT 104 - Quality Practices

1. Understand basic quality terms and philosophies, including the construction and interpretation of basic quality tools.
2. Understand the benefits of quality as well as quality audits.
3. Describe the importance of workplace teams, and understand and apply the various roles and responsibilities of team members.
4. Apply the basic principles of team formation and group dynamics.
5. Understand and apply continuous and process improvement tools and techniques, including six sigma, lean, benchmarking and incremental and breakthrough improvement.
6. Apply quality management and quality improvement tools, as well as analyze and monitor project management tools.
7. Apply basic statistics such as measures of central tendency and dispersion, frequency distributions, and probability and reliability concepts and use them in statistical process control.
8. Comprehend data types and collection methods, as well as sampling characteristics and methods.
9. Understand customers and suppliers, both internal and external, including tools used to gather their feedback.
10. Describe the process of validation of products and process and the importance of identification of materials for traceability purposes.
11. Apply the basic principles of corrective and preventative actions.
12. Develop an understanding of training within a medical device or pharmaceutical company through a field trip.

• Basic quality terms
• Quality tools
• Benefits of quality
• Quality audits
• Team formation and dynamics
• Process improvement techniques
• Project and quality management tools
• Data collection and analysis
• Statistical process control
• Statistical analysis
• Customer supply relations
• CAPA

BIOT 105 - Survey of Regulatory Affairs

1. Demonstrate the ability to understand the biomanufacturing drug process.
2. Demonstrate awareness of the medical device process and various reporting compliance.
3. Locate information students might need in their role as a regulatory professional.
4. Demonstrate the ability to understand and discuss Biotechnology and Medical Device Industries guidance and regulations.
5. Identify and be able to describe global U.S. drug and device regulations.
6. Demonstrate the ability to differentiate the product life cycles including preclinical, clinical, and marketing regulatory processes.
7. Identify and understand the role of regulatory agencies and the regulatory affairs professional.
8. Demonstrate the ability to understand the Drug/Biologics and Medical Device Process and Risk Management.
9. Demonstrate the skills of good documentation.
10. Demonstrate the ability to understand the purpose, outcomes, goals and regulatory processes regarding internal audits and FDA audits.
11. Interpret proposed regulations and guidance and locate the resources that provide updates approval process.

• Regulatory Agencies and Compliance (FDA, TGA, MHLW, EU, Health Canada)
• Current Good Clinical Practices (cGCP)
• Standard Operating Procedures (SOP)
• Code of Federal Regulations (CFR) Title 21
• Federal Food Drug and Cosmetic Act (FDCA)
• ISO
• Annual Reporting and Regulatory Compliance
• The Federal Register

 
Course Addendum - Syllabus (Click to expand)  

BIOT 106 - Introduction to Biotechnology Laboratory

1. Demonstrate appropriate documentation practices.
2. Describe and apply safety rules.
3. Learn and use various laboratory tools and measurements.
4. Use and prepare solutions of varying concentration.
5. Apply aseptic techniques.
6. Learn separation methods and identify unknown molecules.
7. Develop and use basic DNA manipulation techniques.

• Safety Rules and Record Keeping
• Metric Units- Weights and Measurements
• Concentration: pH and Buffers
• Centrifugation
• DNA Extraction
• Chromatography- Gel electrophoresis, Ion exchange, HPLC, affinity
• Protein assay
• Internet resources

 
Course Addendum - Syllabus (Click to expand)  

BIOT 107 - Human Body Systems and Biomedical Interventions

1. Understand basic molecular genetics as it applies to organismal genomes.
2. Describe processes of recombinant DNA technology and DNA cloning.
3. Understand the structure and function of major body systems.
4. Comprehend the mechanisms involved in maintaining homeostasis.
5. Explain how the body systems interact and respond to its environment.
6. Describe dysfunctions that lead to selected diseases and interventions.
7. Understand selected infectious diseases and the mechanisms the body uses to defend itself.
8. Review the design of medical facilities and devices.
9. Understand the processes of DNA fingerprinting and forensic analysis.
10. Describe processes and products of medical biotechnology.
11. Discuss the ethics surrounding medical interventions and development of biomedical devices.
12. Comprehend and utilize the scientific method.

• Biotechnology overview
• Cellular Structure and Function
• Genes and genomes
• Human Anatomy and Physiology
• Mutations and Human Genetic disorders
• Recombinant DNA technology
• Proteins - Structure and Function
• DNA forensics
• Medical and Pharmaceutical biotechnology
• Ethics in human medicine
• Laboratory Course Content:
• Safety Rules and Record Keeping
• DNA Extraction
• DNA Restriction Enzyme Digestion
• Chromatography- HIC
• Gel Electrophoresis
• Internet Resources
• Gene cloning and Transformation
• Genetic Screening

 
Course Addendum - Syllabus (Click to expand)  

BIOT 110 - Pharmaceutical Product Manufacturing

1. Understand the overview of the pharmaceutical manufacturing operation.
2. Comprehend the regulatory guidelines and cGMP requirements overseeing the pharmaceutical product manufacturing.
3. Understand the major scientific specifications used in the parenteral product manufacturing.
4. Identify the major container closure systems.
5. Comprehend the filtration operation and validation methods.
6. Understand the science of lyophilization as well as the pharmaceutical manufacturing of lyophilized products including; clean in place (CIP), steam in place (SIP), leak testing, qualification (IQ, OQ, PQ), process validation, system monitoring, automated processes and systems, QC release testing
7. Understand the aseptic vial filling operation and clean room designations.
8. Understand the capping and inspection processes.
9. Understand the regulatory guidelines on drug product labeling and packaging processes.

• Cgmp
• CIP
• Parenteral Drug
• SIP
• FDA
• IQ
• Biomanufacturing
• OQ
• Formulation
• PQ
• Aseptic process
• Vial Filling
• Gowning
• Capping
• Clean room designation
• Inspection
• Filtration
• Labeling
• Validation
• Packaging
• RECOMMENDED TEXT: Introduction to Biomanufacturing, NBC2, ISBN9781939070012, 2nd Ed.

 
Course Addendum - Syllabus (Click to expand)  

BIOT 117 - Quality Control Techniques

1. Understand a brief history of the regulatory and quality compliance requirements in the United States.
2. Understand basic microbiology and the impact of bioburden and microbial contamination in the food and drug industries.
3. Understand the importance of sterilization and perform practices related to the process.
4. Demonstrate ability to correctly identify basic microorganisms.
5. Understand the general requirements for personal hygiene and housekeeping in cGMP manufacturing.
6. Demonstrate ability to pass clean room gowning requirements.
7. Understand and demonstrate the ability to properly clean using industry standards and techniques.
8. Understand the importance of product testing.
9. Demonstrate a few common techniques and compendial assays recommended by the Code of Federal Regulations for the food and drug industry.
10. Understand the importance of good documentation requirements for the food and drug industry.
11. Demonstrate good documentation skills.
12. Demonstrate the ability to keep an industry standard notebook.

• Common microbial contaminants in life sciences
• Principles related to bioburden
• Minimizing contamination
• Sterilization
• Product testing
• Autoclaves
• Facility design
• Air monitoring
• Water monitoring
• Personnel practices
• Media preparation

 
Course Addendum - Syllabus (Click to expand)  

BIOT 201 - Cell Culture and Cellular Processes

1. Know the structure and function of major cell components.
2. Understand the molecular basis of cell division, signal transduction, and gene expression.
3. Be familiar with the concepts of metabolism and bioenergetics within the cell.
4. Know and practice safety measures and aseptic techniques in the cell culture laboratory.
5. Identify and properly use basic equipment necessary for cell culture.
6. Be able to make up the medium and understand the rationale for its composition.
7. Be familiar with the practices and principles of cell line procurement, initiation, maintenance and preservation.
8. Be familiar with methods of cell counting and passaging.
9. Detect and recognize contamination of cell cultures, and its potential source(s).
10. Understand the technologies behind the various ways to visualize, sort, and count cells.
11. Be familiar with various methods of transfection/transformation of prokaryotic and eukaryotic cells.
12. Recognize ways by which cell culture can give rise to products/activities of economic importance, or play a role in biotechnology research.
13. Understand the role good documentation plays in all aspects of cell culture (including history of cells, nature of cell substrate, and genetic stability) as it applies to validation in cGMPs.
14. Understand the concepts of Master Cell Bank (MCB) and Working Cell Bank (WCB) and their importance in the preservation of purity and integrity of cell lines as observed in cGMPs.
15. Understand how to assemble, adjust and maintain a light microscope.
16. Be familiar with and capable of utilizing the various types of illumination that are commonly used with a light microscope.

• Basic cell biology (structure, function, biochemistry)
• Molecular biology of the cell (including genetics, gene expression, signal transduction)
• Microscopy of the cell (SEM, TEM, AFM, light and confocal microscopy)
• Flow cytometry and FACS
• Aseptic technique and safety in the lab
• Media composition and preparation
• Incubators/growth chambers for cell culture
• Use of laminar flow hoods
• Cell culture initiation, maintenance, and preservation
• Cell culture record keeping
• Cell transformation/transfection
• Scale-up of cell cultures for manufacturing purpose
• Cell culture to transgenic organisms: creation and uses
• Use of cell culture in research
• Observation of cGMPs with respect to cell culture.

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 211 - Analytic Methods in Biotechnology I

1. Understand and be proficient in the data collection, presentation and basic statistical analysis of experimental data.
2. Understand the basic physical characteristics of liquids and solids including temperature, pH, conductivity, weight and density of liquids, solids and gasses and should be proficient in the measurement of these characteristics.
3. Comprehend the theoretical basis for spectrophotometry and how spectrophotometry can be used in analysis and monitoring of research and industrial processes.
4. Be proficient in the use of spectrophotometry in the measurement of cell density, DNA and RNA concentration and enzyme activity.
5. Be able to operate microfuges and centrifuges properly and safely.
6. Be able to utilize publicly accessed DNA databases and DNA analysis software.
7. Understand the function and applications of restriction endonucleases in the analysis and manipulation of DNA.
8. Understand the theoretical basis of blotting and hybridization probing.
9. Be able to perform a Southern blot and interpret the results.
10. Comprehend the theoretical basis of PCR and rationale used in primer selection.
11. Understand the various applications of PCR in research and industry.
12. Understand dideoxy nucleotide sequencing and be able to interpret a sequencing gel.
13. Comprehend the rationale for using various types of bioassays.
14. Be able to carry out and interpret the results of simple bioassays.

• Data Collection
• Measurement of physical characteristics
• Centrifugation
• Spectrophotometry
• Southern Blotting
• Protein and DNA electrophoresis
• Hybridization probes
• DNA databases
• RT-PCR
• Restriction endonucleases
• DNA sequencing
• Polymerase chain reaction
• Bioassays
• Gradient centrifugation
• Ultra centrifugation

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 212 - Analytic Methods in Biotechnology II

1. Understand the chemical characteristics of amino acids and how they impact protein structure.
2. Be able to conduct basic flirtation methods and describe the theory underlying TFF.
3. Be able to analyze proteins using spectrophotometric and PAGE analysis.
4. Demonstrate an understanding of ion exchange, affinity, size exclusion and reverse phase chromatography and their application in HPLC and LC.
5. Understand the structure of antibodies and the basis of antibody specificity.
6. Understand how hybridomas are generated and the uses of monoclonal antibodies.
7. Demonstrate an understanding of the applications of antibodies in research and industry including immunoprecipitation, ELISA, immunoaffinity chromatography and Western blotting.

• HPLC
• Chromatography
• Protein Assay
• Antibody structure and specificity
• Protein Kinetics
• Immunoprecipitation
• Protein Purification
• Immunoaffinity chromatography
• ELISA
• Western blotting
• Monoclonal antibodies
• Policy for possible alternatives.

 
Course Addendum - Syllabus (Click to expand)  

BIOT 214 - Food and Drug Law

1. Understanding of the Food and Drug Administration (FDA), including:
   • How drug and medical device regulation can be understood in the larger context of the U.S. legal system
   • The history of regulations: how the development and regulatory processes evolved
   • FDA organizations and functions
   • Review of FDA inspections and related regulations
   • Laws and regulations governing combination products
   • The newly passed Food and Drug Administration Amendments Act of 2007 (FDAA Act), and how it impacts the pharmaceutical, biotechnology and medical device industries.
2. Understanding of the drug/biologics and medical device approval process and applicable regulations.
3. 3 Ability to locate information students might need in their role as regulatory affairs professionals.
4. Understanding of pharmacovigilance and various reporting compliance.
5. Understanding of international laws and regulations including:
   • The legal framework in the European Union
   • Laws and Agencies in Canada
   • Laws and Agencies in Japan
   • Laws and Agencies in Australia
   • International initiatives
6. Appreciation of the subjective and interpretive aspects of regulations, and ability to think critically about the interaction between regulatory agencies.
7. Understanding application of the drug, biological and medical device approval process.
8. Understanding of pharmacovigilance and various reporting regulations, guidance and Risk Maps.

• Regulatory agencies and compliance (FDA, TGA, MHLW, Health Canada, EU)
• Current Good Clinical Practices (cGCP)
• Standard Operating Procedures (SOP)
• CFR Title 21
• Federal Food Drug and Cosmetic Act (FDCA)
• MedWatch
• Annual reporting and regulatory compliance

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 215 - Clinical Trials

1. Demonstrate knowledge and evaluation of relevant title 21 Code of Federal Regulations (CFRs) to Clinical Trials.
2. Describe the Clinical Trial Processes used to gain approval for Drug, Medical Device, and Biologics as to relevant CFRs, application, submission, marketing, and post-marketing surveillance.
3. Demonstrate an understanding of (April 1996) Food and Drug Administration (FDA) Guidance to Industry E6 Good Clinical Practice: Consolidated Guidance of International Committee for Harmonization of Good Clinical Practices Guidelines (ICH-GCP) and selected ANSI standards.
4. Summarize information from authoritative websites each week in Share the Knowledge discussion post and appraise two other students’ posts.
5. Describe the contents of an investigator’s drug brochure, pharmacovigilance reports and various compliance reports.
6. Analyze the subjective and interpretive aspects of regulations and guidance documents.
7. Interpret the information found in ISO14155 for Medical Devices.
8. Apply the information found in The FDA Feasibility and FIH Guidance document for Medical Devices.
9. Demonstrate knowledge of essential study documents as prescribed by regulations and guidance documents that are required before trial initiation, during trial conduct and at study close-out.
10. Apply the fundamental concepts of premarket regulatory activities of medical devices in the United States.
11. Demonstrate the ability to understand and discuss the ethics of clinical trials, including historical background, current issues and regulations that govern IRBs.
12. Apply regulations with respect to AE reporting regulations.
13. Apply the knowledge of ISO 14971 to regulatory situations.
14. Describe clinical trial site activities.
15. Define data management at the clinical site.

• History of Regulations
• ICH-GCP and FDA CFR’s Governing Clinical Trials
• FDA.gov website and utility of the databases for information
• Required Clinical Trial Documentation for Site and Sponsor
• Protocol Development and Analysis
• Protocol Site Feasibility
• Standards ISO 14155, ISO 14972, ISO 13485
• FDA IDE and FIH Guidance
• Informed Consent Process
• The IRB
• Adverse Events
• Monitoring
• Drug and Device Development Process
• The Role and Responsibilities of Principal Investigator and Study Coordinator
• Study Activities
• Management of Study Drugs and Devices
• Managing Clinical Trial Data
• Overview of Medical Device Development
• Case Studies of Medical Devices

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 216 - Risk Management for Drugs and Medical Devices

1. Analyze the impact of the newly passed Food and Drug Administration Amendments Act of 2007 (FDAAA), Title IX and how it impacts Risk Evaluation and Mitigation Strategy (REMS).
2. Demonstrate the understanding of the regulations regarding pharmacovigilance reporting.
3. Demonstrate the ability to understand and evaluate the current FDA, EMEA, EU, MHLW and ICH risk management approaches.
4. Demonstrate knowledge of how to develop and implement risk minimization action plans.
5. Demonstrate the ability to compare and contrast FDA’s “Development and Use of Risk Minimization Action Plans” guidance, EMEA’s “Guideline on risk Management Systems for Medicinal Products for Human Use”, and FDAAA-mandated Risk Evaluation and Mitigation Strategies (REMS).
6. Identify and describe methods to enable safer prescribing behavior to better mitigate risk.
7. Engage in written activities, applicable to risk management strategies and RiskMAPs.
8. Develop an understanding of International Medical Device Risk Management.
9. Demonstrate an understanding of US Medical Device Risk Management.
10. Identify, discuss and analyze regulatory pronouncements in risk management and post marketing requirements from case study presentations on recent FDA approvals.
11. Demonstrate the understanding of why shared responsibility among multiple shareholders (including government, industry, health professionals and consumers) is essential for effective medical product risk management and minimization.

• Key Aspects of current global safety reporting requirements for drugs (pharmaceutical and OTC), biologics, dietary supplements and medical devices.
• Pharmacovigilance planning and post marketing risk management.
• Critical issues in assessing benefit versus risk from both medical devices and pharmaceutical prospective.
• FDA’s “Development and Use of Risk Minimization Action Plans” guidance.
• International Medical Device Risk Management.
• The FDA hierarchy of preferred user error mitigation strategies.
• EMEA’s “Guideline on risk Management Systems for Medicinal Products for Human Use.”
• FDAAA-mandated Risk Evaluation and Mitigation Strategies (REMS).
• Challenges in Benefit-risk Assessment.
• U.S. Medical Device Risk Management.
• Risk Map Programs.

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 217 - Biotechnology Manufacturing Processes

1. Understand cGMP’s that apply to those processes discussed in class.
2. Be able to recognize and explain the function of commonly used apparatus in small-scale production processes.
3. Understand the perimeters that must be monitored and controlled in small-scale production processes.
4. Comprehend the mechanisms by which monitoring and control is accomplished in small- scale production facilities.
5. Comprehend cGMP’s that are applicable to small-scale production processes.
6. Understand the regulatory environment that impacts small-scale production facilities and how such a facility complies with these regulations.
7. Comprehend the problems associated with “scale-up” of processes from small-scale to large-scale production.
8. Be able to recognize and explain the function of commonly used apparatus used in large-scale production processes.
9. Understand the perimeters that must be monitored and controlled in large-scale production processes.
10. Comprehend the mechanisms by which monitoring and control is accomplished in large- scale production facilities.
11. Comprehend cGMP’s that are applicable to large-scale production processes.
12. Understand the regulatory environment that impacts large-scale production facilities and how such a facility complies with these regulations.

• cMP
• Regulatory compliance
• Processes control
• Processes monitoring
• Process scale-up
• Environmental monitoring
• Bioburden control
• Room classification
• Process automation
• Equipment control
• Control theory

 
Course Addendum - Syllabus (Click to expand)  

BIOT 218 - Medicinal Product Lifecycle and Capstone Project

1. Search, locate, and apply regulatory information and guidance as it pertains to Investigative New Drug (IND), Biologic Licensing Application (BLA), New Drug Application (NDA), Abbreviated New Drug Application (ANDA), FDA databases, and standards.
2. Distinguish and compare how product life cycles differ amongst drugs, biologics, medical devices, and combination products to include surveillance monitoring post commercialization.
3. Comprehend, demonstrate, and analyze information from authoritative websites each week in Share the Knowledge discussion postings and replies.
4. Search, locate, and apply regulatory information and guidance as it pertains to Investigative Device Exemption (IDE), Pre-Market Approval (PMA), and FDA CDRH databases: e.g., FOIA reading room, MAUDE, 510k, recalls, standards, classification, and PMA.
5. Identify and implement medical device design guidance from the FDA.
6. Apply ISO 14971 and ICH Q9 and FDA cGMP regulations in medicinal product formation.
7. Research and interpret information located in MAUDE, FAERS, Recalls, CDRH FOIA, Device Classification, REMS, title 21 CFRs, Warning letters, TPLC, PMA, 510(k), and many more databases found within FDA.gov website
8. Create a regulatory packet directly linked to a capstone project.
9. Demonstrate ability to write in a concise, persuasive, and logical manner in order to convey a compelling narrative to the FDA.

• Product Life Cycle Management
• Product Life Cycle Drugs and Biologics
• Product Life Cycle Medical Devices
• Risk Management 1 - ISO 14971
• Choose Capstone Project from three possible projects:
• 1.) 510k Submission, 2.) IVC Filter, 3.) Pre-Submission meeting with FDA.

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 220 - Molecular Biology Lectures

1. Describe the physical structure and functions of the major biological macromolecules and how they are related.
2. Understand the roles of DNA, RNA and proteins in cellular metabolism.
3. Recognize how the macromolecules are made.
4. Identify the processes of synthesis and replication for each of these molecules.
5. Understand transcription and translation and their relationship with the molecules.
6. Know how the processes of synthesis, replication, transcription and translation are controlled and the effect DNA mutagenesis has on these processes.
7. Understand and contrast gene regulation in prokaryotes and eukaryotes.
8. Identify and understand the role protein modification, such as proteolytic cleavage, phosphorylation, dephosphorylation, ubiquitination and glycosylation has on protein structure and function.
9. Describe the technologies used in exploration of these molecules.
10. Understand and describe the historical and current issues in molecular biology relevant to society.
11. Describe different model systems and how they are used to study molecular biology.
12. Develop laboratory skills related to molecular biology in order to record and make accurate observations and measurements.
13. Collect, analyze, and present scientific data graphically and orally using appropriate scientific language.
14. Identify and evaluate reliable primary scientific sources; be able to write literature reviews and scientific lab reports and present scientific information orally.

• DNA, RNA and protein structures and functions
• DNA mutagenesis
• Gene expression controls
• Model systems in molecular biology
• Molecular biotechnology
• Prokaryotic and eukaryotic gene regulation
• Protein Modification
• Replication of macromolecules
• Role of macromolecules in cellular metabolism
• Synthesis of macromolecules
• Society issues related to molecular biology
• Transcription
• Translation

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 221 - Microbiology

1. Describe the general properties and characteristics of bacteria, fungi, parasites, and viruses.
2. Describe the divisions of microbiology and taxonomic classification of bacteria.
3. Identify the internal and external structures of the eukaryotic vs. the prokaryotic cell and define the function of each.
4. Describe and recognize various bacterial morphologies.
5. Discuss the structure of DNA and the processes of replication, transcription, and translation.
6. Discuss the use of physical and chemical methods and antimicrobial agents in the control of microorganisms.
7. Describe the processes of transfer of genetic information between bacteria, including transformation, transduction and conjugation.
8. Discuss the applications of general concepts in microbiology for agriculture, ecology, health, and industry.
9. Describe the fundamentals of recombinant DNA technologies, genetic engineering and biotechnology as they relate to microbiology, medicine, industry, and the environment.
10. Describe the general principles of bacterial metabolism, nutrition, reproduction, and energy liberation and storage.

• Microscopy and staining
• Growth and metabolism of bacteria
• Sterilization and disinfection
• Characteristics of prokaryotic and eukaryotic cells
• Bacteria
• Biotechnology; Recombinant DNA
• Eukaryotic microorganisms
• Microbial interactions
• Role of DNA in cell
• Bacterial genetics
• Antimicrobials
• Classification of microorganisms

 
Course Addendum - Syllabus (Click to expand)  

BIOT 222 - Microbiology Laboratory

1. Understand Bright-field Microscopy.
2. Follow laboratory safety procedures.
3. Carry out different staining methods and identify different groups of microorganisms.
4. Perform aseptic technique.
5. Prepare various microbiological culture media and sterilize them.
6. Understand and recognize various bacterial morphologies.
7. Comprehend the use of physical and chemical methods and antimicrobial agents in the control of microorganisms.
8. Understand the fundamentals of recombinant DNA technologies, genetic engineering and biotechnology as they relate to microbiology, medicine, industry, and the environment.
9. Understand the general principles of bacterial metabolism, nutrition, reproduction, and energy liberation and storage.

• Microscopy and staining
• Growth and metabolism of bacteria
• Sterilization and disinfection
• Bacteria
• Characteristics of prokaryotic and eukaryotic cells
• Biotechnology; Recombinant DNA
• Eukaryotic microorganisms
• Microbial interactions
• Role of DNA in cell
• Bacterial genetics
• Antimicrobials
• Classification of microorganisms

 
Course Addendum - Syllabus (Click to expand)  

BIOT 227 - Genetic Engineering and DNA Analysis

1. Understand the structure of nucleic acid molecules.
2. Fully understand the central dogma of biology: replication, transcription, and translation.
3. Quantify the amounts of nucleic acids using spectrophotometric methods.
4. Isolate DNA from various cells; bacteria, plants, and animals.
5. Carry out restriction enzyme digestion.
6. Carry out agarose gel electrophoresis.
7. Comprehend the principles of PCR and practice its implications.
8. Transform bacterial and eukaryotic cells with foreign DNA.
9. Comprehend procedures for constructing genomic DNA or cDNA libraries.
10. Comprehend procedures for screening libraries for identifying and cloning a specific gene.
11. Comprehend nucleic acid hybridization techniques.
12. Comprehend various mutagenesis methods and perform some of them.
13. Comprehend the principles of reporter gene assays and be able to apply them in cloning procedures.
14. Describe transformation and culture methods.
15. Comprehend medical and forensic implications of molecular biology.
16. Comprehend the importance of genomic projects.

• Basics recombinant DNA technology
• Small and large-scale isolation of DNA and RNA
• Restriction enzyme digestion
• Ligation and transformation of DNA
• Southern and Northern blot analysis
• PCR
• Construction and screening of DNA libraries
• Reporter gene screening methods
• Gel electrophoresis
• DNA sequencing analysis

 
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BIOT 231 - Industrial Processes and Fermentation

1. To gain an appreciation of the complexity of biochemical, chemical and physical reactions that can take place in fermentation.
2. To learn and practice physicochemical factors that influence microbial growth.
3. To learn and apply strategies in strain selection, handling, and preservation.
4. To learn the strain improvement strategies for Industrial Microorganisms.
5. To learn and apply strategies of metabolic engineering and genetic improvement of microorganisms.
6. Learn and apply various techniques of microbial fermentation.
7. To learn about some regulatory issues for products developed by fermentation.
8. To be able to survey the scientific literature to find specific information.

• Microbial metabolism
• Industrial microbes
• Strain selection
• Microbial growth kinetics
• Microbial enzymes: kinetics, applications, and production
• Culture preservation
• Fermentation media and preparation
• Fermentation systems
• Bioreactor designs
• Operation of a bioreactor
• Microbial biomass production
• Microbial biodeterioration and control
• Handling recombinant E coli strains
• Animal cell culture
• Product development, regulations and safety
• Emerging applications

 
Course Addendum - Syllabus (Click to expand)  

BIOT 233 - Protein Analysis and Purification

1. Describe the function and structure of proteins.
2. Be able to understand the principles of chromatography separation techniques involved in protein purification and be able to apply these to a given protocol.
3. Be able to run spectrophotometric assays to determine protein concentration of a sample.
4. Be able to separate proteins by gel electrophoresis.
5. Describe the principles of enzyme assays and be able to determine the activity of an enzyme based on spectrophotometric assays.
6. Know the principles involved in protein detection/measurement through ELISA and Western blot.
7. Understand principles of protein engineering and expression.

• Overview of protein biotechnology and proteomics
• Structure and function of proteins
• Protein synthesis and post-translational modifications
• Protein sequencing and amino acid analysis
• Principles of spectrophotometry and centrifugation
• Techniques of salting out, organic solvent precipitation, selective denaturation
• Techniques of ultrafiltration, dialysis, and lyophilization
• Protein assay and quantification
• Protein chromatography (SDS-PAGE, HPLC, FPLC, SEC, affinity, ion exchange, reversed phase)
• Protein bioinformatics and structure determinations
• Industrial protein production and scale-up
• Enzymes and enzyme activity
• ELISAs
• Western blots
• Proteomics and protein microarray
• Instrumentation including pH meter, centrifuge, spectrophotometer, fraction collector, electrophoresis equipment, tissue lysis and homogenizer

 
Course Addendum - Syllabus (Click to expand)  

BIOT 235 - Biotechnology Laboratory

1. Graph data, create standard curves.
2. Isolate DNA from cell extracts.
3. Separate biochemicals using chromatographic techniques.
4. Separate DNA and proteins using electrophoresis.
5. Construct recombinant DNA using common cloning vectors.
6. Isolate recombinant proteins from a DNA library.
7. Amplify segments of DNA using the polymerase chain reaction.
8. Understand the process of DNA sequencing.
9. Utilize bioinformatics databases for genome and proteome analysis.
10. Understand the use of restriction enzymes.
11. Use spectrophotometry to determine protein concentrations.
12. Perform immunoassays using monoclonal antibodies.

• ELISA assays
• Bacterial transformation
• Chromatography techniques
• Protein fingerprinting
• Isolation of DNA
• Restriction digests
• PCR
• DNA fingerprinting
• HPLC
• GC
• DNA sequencing
• Genomics
• Bioinformatics

 
Course Addendum - Syllabus (Click to expand)  

BIOT 237 - Plant Tissue Culture

1. Know the methods of plant tissue culture.
2. Understand the characteristics of plant life cycle and the characteristics of different plant classes.
3. Know and practice safety measures and aseptic techniques in the plant tissue culture laboratory.
4. Identify and properly use basic equipment necessary for plant tissue culture.
5. Be able to make up the medium and understand the rationale for its composition.
6. Be familiar with the practices and principles of plant propagation.
7. Be familiar with methods of cell counting.
8. Detect and recognize contamination of plant tissue cultures, and its potential source(s).
9. Be familiar with various methods of transfection/transformation of plant cells.
10. Be familiar with various methods of DNA extraction from plant tissue.
11. Recognize ways by which plant tissue culture can give rise to products/activities of economic importance, or play a role in biotechnology research.
12. Understand the role good documentation plays in all aspects of plant tissue culture.

• Plant tissue culture methodologies
• Plant life cycles
• Characteristics of plant classes
• Lab safety
• Aseptic techniques
• Basic lab equipment used in plant tissue culture
• Media preparation
• Understand media components
• Plant propagation
• Cell counting methods
• Culture contamination types and sources
• Transfection/transformation methods
• Plant DNA extraction methods
• Products of plant tissue culture
• Role of plant tissue culture
• Good documentation practices

 
Course Addendum - Syllabus (Click to expand)  

BIOT 239 - Biomaterials and Tissue Engineering

1. Know the important parameters underlying biomaterial design and tissue engineering.
2. Understand the process of tissue growth and development in vitro and in vivo.
3. Be familiar with theoretical design of tissues and organs.
4. Understand stem cells, including adult and embryonic stem cells and progenitor populations.
5. Be familiar with adult and embryonic stem cells of the cardiovascular, hematopoietic, musculoskeletal, nervous, and other organ systems.
6. Recognize the differentiation and dedifferentiation processes and apply this understanding to genetic modifications that enable native tissue formulation.
7. Be familiar with the opportunities for tissue engineering therapies for heart disease, diabetes, and a wide variety of other diseases that afflict humanity.
8. Understand the importance of biomaterial-protein interactions and methods of empirical study.
9. Be familiar with nanocomposite and three-dimensional scaffold biomaterials.
10. Demonstrate biomaterial testing methods and importance in vivo.
11. Know cell culture methods for tissue engineering.
12. Understand methods for design of skin substitutes, spinal cord augmentation, vision enhancement, and heart valves.
13. Understand tissue engineering for soft and hard tissue.

• Biomaterial design (material, tissue interface, biocompatibility)
• Tissue engineering (extracellular matrix, integrins)
• Tissue growth and development
• Design of tissues and organs
• Cell types and functions in tissues
• Tissue engineered therapies/remedies for pathologies
• Adult stem cells
• Embryonic stem cells
• Differentiation and dedifferentiation
• Enabling native tissue formulation
• Growth factors and related genes
• Biomaterial-protein interactions
• Methods of empirical study
• Bionanotechnology (implant design)
• Three dimensional scaffold formation and evaluation
• Biomaterial testing methods (mechanical, cytocompatibility, surface analysis)
• Cell culture methods pertaining to tissue engineering
• Hard and soft tissue engineering

 
Course Addendum - Syllabus (Click to expand)  

BIOT 241 - Immunology and Immunological Processes

1. Describe the components of the immune system and the role of each.
2. Describe the role of antibodies and cytokines, how they function and how they are produced and how they might be manufactured.
3. State what constitutes an effective immunogen, how to produce a vaccine and how to isolate and utilize antibodies.
4. Purify antibodies by chromatography, perform a Western blot and an ELISA.
5. Successfully perform all of the calculations required for the laboratory.

• Overview of the Immune Response/System
• The Innate Immune System
• Cytokines
• Overview of cells and tissues of the specific immune system
• Antigens and immunogens
• Antigen Processing and MHC Complexes
• Vaccines and vaccine production
• Antibody structure and function
• Antibody diversity
• Antigen-antibody interactions
• Antibody applications
• Production and purification of antibodies
• Production and purification of cytokines
• B-cell development and biology
• T-cell development and biology
• Laboratory:
• Antigen preparation
• SDS-PAGE Electrophoresis of whole cell homogenate and antigen recovery
• Immunogen preparation with adjuvant
• Isolation and storage of serum from blood
• Estimation of serum protein
• Purification of IgG from serum
• Isotyping of serum and purified antibody
• Labeling and QC of purified antibody
• Western blot
• ELISA
• Immunoprecipitation and immunoaffinity chromatography

 
Course Addendum - Syllabus (Click to expand)  

BIOT 251 - Quantitative Real-Time Polymerase Chain Reaction and Related Applications

1. Gain knowledge related to the principles of conventional and quantitative real-time PCR.
2. Distinguish the different types of quantitative real-time PCR chemistries.
3. Determine the different types of quantitative real-time PCR platform.
4. Establish and set up a quantitative real-time PCR lab and to determine the equipment needed.
5. Utilize bioinformatics to identify the sequence of marker genes and the cDNA sequence.
6. Design, check-up and manipulate different types of primers and probes.
7. Review and develop Experimental design, and plate and protocol setup for DNA and gene expression quantification and standard curve generation.
8. Design, setup, run and analyze results for marker gene quantification by nonspecific quantitative real-time PCR with melt curve (DNA template, primers, and master mix preparation).
9. Design, setup, run and analyze results for marker gene quantification by specific quantitative real-time PCR (DNA template, primers and probe, and master mix preparation).
10. Design, setup, run and analyze results for gene expression quantification and profiling by nonspecific quantitative real-time PCR with melt curve (RNA/cDNA templates, primers, and master mix preparation).
11. Design, setup, run and analyze results for gene expression quantification by specific quantitative real-time PCR (RNA/cDNA templates, primers and probe, and master mix preparation).
12. Detect (quantitatively) genetically modified organisms (GMO) by quantitative real-time PCR.
13. Quantify microRNA by quantitative real-time PCR (specific microRNA and microRNA profiling).
14. Identify genotype single-nucleotide polymorphisms (SNPs) by specific and nonspecific (melt curve) quantitative real-time PCR.
15. Utilize commercially available kits.
16. Develop a quantitative real-time PCR kit.

• Conventional vs quantitative real-time PCR
• Real-time PCR chemistries
• Real-time PCR platforms
• Bioinformatics, primers and probes design and analysis
• Quantitative real-time PCR and reverse transcription quantitative real-time PCR reaction setup
• Experiment design and data analysis
• Applications of PCR

 
GRADING POLICY

 
Course Addendum - Syllabus (Click to expand)  

BIOT 279 - Capstone in Biotechnology

1. Understand their strengths and weaknesses with regard to the core concepts and skills of biotechnology;
2. Have developed profession materials such as cover letters and resumes;
3. Have demonstrated awareness of professional decorum;
4. Have explored career pathways within the biotechnology industry;
5. Be able to express the value of biotechnology as it relates to the global community;
6. Demonstrate an understanding of the role of biotechnology in local, region, national and global economic development. This can be accomplished by interacting with local entities like Chamber of Commerce and industry representatives through various types of meetings including a field trip
7. Demonstrate understanding of ethical issues relevant to biotechnology.

• Professional decorum
• Biotechnology career pathways
• Local, region, national and global impact of biotechnology
• Economic development
• Ethical issues surrounding biotechnology

 
Course Addendum - Syllabus (Click to expand)  

BIOT 280 - CO-OP/Internship

1. Demonstrate mastery of the documentation practices appropriate to their primary assignment.
2. Demonstrate an understanding and appropriately comply with the safety regulatory environment associated with the company at large and with their primary assignment.
3. Demonstrate technical growth. This includes deeper understanding of the theoretical and technical details associated with their primary assignment and with the activities of the company at large.
4. Demonstrate mastery of those proficiencies required to carry out their primary assignment.
5. Demonstrate behaviors, workplace skills and ethics appropriate to the workplace of their primary assignment.
6. Demonstrate an understanding of the regulatory environment that applies to the company of their assignment and will demonstrate capacity to comply with said regulatory environment.
7. Demonstrate an understanding of the business and economic considerations of the corporate environment.
8. Demonstrate an understanding of their role in the quality of the product going to the consumer.
9. Demonstrate increased understanding and/or proficiency in four of the following areas:
   • Aseptic operation including environmental monitoring techniques, gowning requirements, sterilization and sanitization and cleaning;
   • Product formulation;
   • Application of MS to protein analysis;
   • Application of various immunological based high-throughput analysis techniques;
   • Industrial and/or research applications of gas chromatography;
   • Applications of bioassays in product development and testing;
   • Techniques used in elemental analysis;
   • Industrial and research applications of bioinformatics;
   • Research and/or industrial use of radioisotopes;
   • Application of mutagenesis in product development and testing;
   • Use and maintenance of process equipment;
   • Control and automation of process equipment;
   • Heat and mass transfer as it applies to process equipment;
   • Bioburden control techniques;
   • Techniques used in imaging analysis;
   • Operation of developmental and industrial scale bioreactors;
   • Techniques used in cell culture;
   • cGMP/cGLP handling of materials;
   • Techniques used in materials engineering;
   • Successful completion of regulatory projects, as assigned.

• Documentation
• Safety
• Theoretical and technical details
• Mastery
• Proficiencies
• Workplace skills
• Ethics
• Regulatory environment
• Business and economic considerations
• Quality

 
Course Addendum - Syllabus (Click to expand)  

BIOT 281 - Independent Undergraduate Research and Development

 

MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:

1. Be able to identify the research problems and designing the appropriate experiments whose outcome can be published in peer reviewed research journals;
2. Understand how biologists solve important questions and how their experimental results shape future ideas;
3. Be able to formally author, present and defend a research proposal, which includes a summary of literature search on the topic of research with appropriate citations, clearly stated testable hypothesis or engineering goal, and expected outcomes of the experimental work and their significance;
4. Demonstrate proficiency in collection and presentation of experimental data in compliance with industry standards;
5. Demonstrate advanced competency in project management;
6. Develop high level capabilities in both conducting and analyzing the outcomes of one or more advanced analytic or cell culture process;
7. Summarize project findings in a formal scientific poster or platform presentation and formally present the completed research project to interested third parties and other stakeholders.

 

COURSE CONTENT: Topical areas of study include -  

• Experimental design
• Comprehension of primary literature
• Compliant data collection
• Analysis of original research results
• Proficient project management
• Presentation of original research results

 
GRADING POLICY
 A……………90-100

B…………….80-89

C…………….70-79

D……………60-69

F…………….0-59

 
Course Addendum - Syllabus  

BOAT 009 - Introduction to Keyboarding

1. Demonstrate correct posture.
2. Demonstrate proper keyboarding techniques.
3. Operate all keys by the “touch method.”
4. Develop accuracy through skill building activities.
5. Format simple business documents.
6. Acquire timed writing speed according to the following scale:|
   30+ = A
   29-25 = B
   24-20 = C
   19-15 = D

• Alphabetic/numeric keys
• Symbol and specialized keys
• Simple documents
• Format a personal business letter and simple report

 
Course Addendum - Syllabus (Click to expand)  

BOAT 019 - Keyboarding

1. Key by touch the alpha, numeric, and symbol keys.
2. Apply correct keyboarding techniques including proper posture, finger position, service keys usage, and stroking rhythm.
3. Format correctly business letters, memorandums, reports, and tables using a popular word processing software package.
4. Incorporate acceptable speed and accuracy measures.
5. Acquire timed writing speed according to the following scale:
   35+ = A
   30-34 = B
   25-29 = C
   20-24 = D

• Introduction to equipment and software
• Introduction to alphabetic keys, numeric, and symbol keys
• Formatting basic business documents
• Skill building activities
• Applying proofreading and language art skills

 
Course Addendum - Syllabus (Click to expand)  

BOAT 101 - Microsoft Outlook

1. Explore MS Office 2019 and Windows 10.
2. Explore Office 365.
3. Manage email messages.
4. Manage calendars.
5. Manage contacts and personal contact information.
6. Create and manage tasks.
7. Customize Outlook.
8. Recognize special and/or advanced software features as they relate to software certifications.

• Opening, printing, replying to, and forwarding messages
• Managing folders
• Scheduling appointments and events
• Adding, editing, deleting contacts
• Creating and updating tasks
• Using and customizing email components

 
Course Addendum - Syllabus (Click to expand)  

BOAT 105 - Microsoft Word

1. Navigate the Windows operating software environment.
2. Create, edit, save, and print a document.
3. Customize options and views for documents.
4. Determine and set appropriate character and paragraph formatting.
5. Use the Windows and Office Clipboards.
6. Configure suitable page layout options.
7. Generate, format, and manipulate tables and lists.
8. Modify and insert graphic elements in a document and apply effects.
9. Apply references such as captions, citations, headers, footers, and endnotes.
10. Analyze documents to share and maintain.
11. Create, insert, and update table of contents, index, and table of figures.
12. Use the Find and Replace feature.
13. Customize themes and styles.
14. Perform mail merge.
15. Proof and correct business documents using appropriate review tools.
16. Proof and validate documents.
17. Insert and use field codes and Quick Parts.
18. Devise simple macros and manage macro security.
19. Recognize special and/or advanced software features as they relate to software certifications.

• Create, print, and edit documents
• Enhance visual display and clarity of documents
• Manage multiple documents
• Format documents and use Help features
• Create and format tables
• Insert graphic elements
• Format with special features
• Merge documents; sort and select data
• Work with shared documents
• Create tables and indexes
• Create, record, run and edit macros
• Create, edit, and save fill-in forms

 
Course Addendum - Syllabus (Click to expand)  

BOAT 109 - Microsoft Powerpoint

1. Utilize PowerPoint software to plan, create, evaluate, and deliver professional presentations to a diverse audience.
2. Format graphics and apply transitions and animations.
3. Apply advanced formatting to objects on a slide.
4. Customize and enhance PowerPoint Presentations using advanced animations.
5. Inspect, package and distribute a presentation.
6. Integrate other software applications in presentations.
7. Customize PowerPoint Presentations and the PowerPoint Environment.
8. Create a Photo Album.
9. Recognize special and/or advanced software features as they relate to software certifications.

• Manage PowerPoint Environment
• Create Slide Presentations
• Create outlines and hyperlinks
• Collaborate on Presentations
• Format text and objects
• Work with Graphical and Multimedia Elements
• Manipulate objects
• Create Charts and Tables
• Apply Transitions and Animations
• Prepare and Deliver Presentations

 
Course Addendum - Syllabus (Click to expand)  

BOAT 113 - Medical Coding

1. Utilize knowledge of alphabetic index and tabular indexing of codes.
2. Understand coding procedures and current basics of ICD guidelines.
3. Implement the current ICD guidelines manuals, updates, and changes in codes.
4. Apply V Codes, E Codes, and Late Effects.
5. Comprehend political issues which affect the profession.
6. Utilize examples of coding problems for the purpose of immediate application/practice of the rule/skill.
7. Duplicate medical coding work environments through workplace scenarios.
8. Recognized symptoms of infections and parasitic diseases, mental disorders, diseases of the nervous system, disorders of genitourinary system, complications of pregnancy, conditions of perinatal period, injury, and poisoning as they apply to medical coding.
9. Apply concepts of CPT.

• Basics of current ICD guidelines
• Alphabetic index and tabular index of codes
• Injury and poisoning
• Infection and parasitic diseases
• Coding procedures
• Mental disorders
• Use current ICD guidelines manuals
• Disease of the nervous system
• V Codes, E Codes, and Late Effects
• Genitourinary system
• Work environments and wages
• Complications of pregnancy
• Workplace scenarios
• Conditions of perinatal period

 
Course Addendum - Syllabus (Click to expand)  

BOAT 114 - Microsoft Publisher

1. Demonstrate the use of various system components used in the desktop publishing process.
2. Create newsletters, brochures, flyers, and announcements using the elements of graphic design.
3. Apply the elements of graphic design to a variety of documents.
4. Use computer software to integrate text and graphics.
5. Analyze a target audience and choose appropriate fonts and graphics.
6. Edit text and graphics after a page is fully laid out.
7. Integrate the elements of design, templates, graphics, printing, binding, and graphics editing.
8. Assemble a portfolio of outstanding original work.

• Understand desktop publishing terminology and theory
• Preview various software applications used in desktop publishing
• Prepare internal documents
• Prepare external documents
• Create promotional documents

 
Course Addendum - Syllabus (Click to expand)  

BOAT 121 - Team Dynamics and Today’s Workplace

1. Demonstrate professional etiquette.
2. Examine teamwork and teambuilding skills in a diverse environment.
3. Describe the steps necessary to plan meetings, make conference and travel arrangements, and schedule appointments.
4. Apply personal and business time and stress management techniques.
5. Apply best practices for managing confidential information.
6. Identify personal and professional characteristics associated with job success.
7. Examine the need for and demonstrate the ability to engage in lifelong learning.
8. Demonstrate the appropriate soft skills in a diverse workplace.
9. Collect and compile data to prepare resume and letter of application.
10. Analyze situations involving confidentiality and ethical behavior.
11. Prepare and manage internal and external workplace communication.
12. Analyze, research, and summarize data and incorporate into a presentation.
13. Evaluate the physical components of an office and their effect on efficiency.
14. Apply standard ARMA alphabetic indexing rules to business documents.
15. Demonstrate the ability to manage records.

• Diverse work environment
• Managing Records
• Ethical behavior
• Stress, anger, and time management
• Planning and managing your career
• Professional documents and presentations
• Managing workplace communication

 
Course Addendum - Syllabus (Click to expand)  

BOAT 130 - Quality and Customer Service

1. Discuss the history of current quality concepts and their importance to administrators.
2. Explain definitions and terminology used in customer service and quality.
3. Demonstrate a basic understanding of principles guiding quality and productivity.
4. Define who the customer is and be able to recognize the different types (direct, indirect, external, internal).
5. Communicate and effectively discuss current concepts in the customer service field.
6. Describe and illustrate the underlying concepts of good customer relations.
7. Identify and demonstrate understanding of current philosophies in quality and customer service.
8. Analyze specific quality and customer service problems and provide solutions based upon sound business principles.
9. Discuss how an organization’s quality and customer service decisions may impact the business as a whole.

• Customer types
• History of quality concepts
• Importance of quality
• Communicate
• Terminology
• Customer relations
• Principles
• Philosophies in quality
• Productivity
• Customer service
• Business principles

 
Course Addendum - Syllabus (Click to expand)  

BOAT 171 - Dental Office Administration

1. Describe the various functions and responsibilities of the dental office administrator/receptionist.
2. Identify the Health Insurance Portability and Accountability Act (HIPAA).
3. Explain the importance of confidentiality in a dental office.
4. Explain the importance of properly scheduling and managing appointments.
5. Describe how to properly organize a patient’s paper chart.
6. Develop and maintain filing systems.
7. Properly file patient charts.
8. Demonstrate effective communications appropriate to patient needs and cultural differences.
9. Demonstrate effective communication with all members of the dental team.
10. Explain how to develop a policy and procedure manual for a dental office.
11. Describe how to use a manual and computerized inventory system.
12. Describe the clinical applications of a computerized practice management system.
13. Describe the process of filing insurance claims.
14. Describe bookkeeping as it pertains to a dental office.
15. Explain what is involved with management of accounts receivable and accounts payable.
16. Explain the process for properly recording payments to patient accounts.

• Components of dental office software.
• Communication skills
• Appointment scheduling, canceling and rescheduling
• Patient registration/check-in
• Privacy and confidentiality
• Patient chart/file management
• Inventory management
• Posting procedure charges
• Preparing and sending insurance claims
• Posting dental insurance and patient payments
• Applying deductibles for dental insurances
• Reports used in patient account system
• Aging accounting procedures
• Collection procedures
• Creation of electronic files used daily
• Data backup
• Management of email

 
Course Addendum - Syllabus (Click to expand)  

BOAT 201 - Emerging Technologies

1. Discuss digital literacy in the increasingly complex business environment.
2. Demonstrate a comprehensive understanding of the Internet including ethical and security issues.
3. Demonstrate basic knowledge of emerging technologies to include terms, concepts, and trends.
4. Design, produce, publish, and maintain documents utilizing emerging technology.
5. Recognize the types of online communication and demonstrate how business operations utilize the Internet for communication.
6. Identify the convergence of computing and mobile communications.
7. Assemble original work for inclusion in LinkedIn portfolio.

• Social Media Management
• Cloud Storage and Cloud Computing
• LinkedIn
• IC3 Digital Literacy Information
• Website Management
• Mobile Applications
• Calendar Management

 
Course Addendum - Syllabus (Click to expand)  

BOAT 207 - Integrated Microsoft Office Applications

1. Explain the purpose of information systems to support organizations and enhance productivity.
2. Explain the physical components and operation of microcomputers.
3. Utilize word processing software.
4. Employ spreadsheet capabilities, functions, and skills to solve business problems.
5. Employ database capabilities, functions, and skills to solve business problems.
6. Utilize presentation software.
7. Explain the difference between computer operating systems and user software programs.
8. Identify when to use appropriate features within a software application.
9. Utilize internet applications and “cloud” technologies in business situations.
10. Utilize collaboration technologies.
11. Explain security goals, response to threats, and safeguards.
12. Discuss issues related to the ethical use of information technology.

• Design a table using a relational database program.
• Build simple and aggregate queries.
• Build queries with formulas.
• Create queries (pattern match, list of values, parameter, and/or, calculated fields, aggregate functions).
• Create and modify tables, reports, and forms from tables and queries.

Use a spreadsheet program to create and format files using the following features:

• Create and format charts.
• Create and use PivotTables.
• Create and use named ranges.
• Create macros.
• Link worksheets, using 3-D cell references, and link workbooks.
• Lock cells and protect worksheets and workbooks.
• Sort and Filter data.
• Understand spreadsheet design.
• Use absolute cell references when appropriate.
• Use Math functions, including SUM, AVERAGE, MAX, MIN, COUNTIF, SUMIF, AVERAGEIF and ROUND.
• Use financial functions, including FV, PMT, IPMT, PPMT.
• Use Logical functions including IF, Nested IF, AND, and OR.
• Use Lookup functions, including VLOOKUP and Nested VLOOKUP.
• Use the Solver.
• Use the Subtotal feature.
• Use What-If Analysis tools, including Scenarios.
• Use Absolute and Relative cell references.

Use a word processing program to create and format files using the following features:

• Create Mail Merge.

Use a presentation software program to create and format files using the following features:

• Add visual elements to a presentation.
• Create, customize, and deliver presentations.

BOAT 213 - Advanced Medical Coding

1. Define the purpose of the current CPT coding system.
2. Abstract coding information from patients’ medical records for accurate coding.
3. Accurately code procedures using current CPT and principal diagnoses using current ICD guidelines.
4. Identify modifiers used with current CPT guidelines.
5. Develop advanced coding skills by assigning codes to medical, surgical, and diagnostic services.
6. Accurately use current ICD and CPT coding systems.
7. Define and use all coding terminology, conventions, and abbreviations accurately.
8. Utilize medical terminology and abbreviation accurately.
9. Understand coding and reporting principles and guidelines.
10. Apply coding in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

• CPT and modifiers
• Urinary, male genital, intersex, female and maternity
• Evaluation and management
• Endocrine, nervous, eye/ocular and auditory
• Anesthesia and surgery
• Radiology, pathology and laboratory medicine
• Integumentary musculoskeletal
• Respiratory and cardiovascular
• Hemic, lymphatic and digestive

 
Course Addendum - Syllabus (Click to expand)  

BOAT 214 - Microsoft Project

1. Set up project information.
2. Create and modify a project task structure.
3. Prepare a logical schedule model.
4. Construct a user-controlled schedule.
5. Analyze and modify multiple projects.
6. Apply and change resource information.
7. Create and edit resource assignments.
8. Analyze and modify resource allocations.
9. Predict project costs.
10. Set up and maintain baselines.
11. Summarize and synthesize actual progress.
12. Compare progress against a baseline.
13. Change potential schedule problems.
14. Show critical path information.
15. Apply and customize views.
16. Manipulate data with other applications.
17. Design and prepare display reports and dashboards.

• Assign resource allocations
• Baseline Comparisons
• Create a new project
• Create and modify tasks
• Display Critical Path
• Display project summary on new project
• Identify Over allocations
• Modifying workbooks
• Project Completion
• Set auto-scheduling
• Set calendar options
• Set date constraints, deadlines, and dependencies
• Use multiple baselines
• Work with resource-based costs

 
Course Addendum - Syllabus (Click to expand)  

BOAT 216 - Business Communications

1. Utilize critical thinking, decision-making, and problem-solving techniques to promote sound, effective business communications.
2. Analyze the audience to determine appropriate language, tone, style, and format for specific communications.
3. Compose routine and specific-purpose business letters including inquiry.
4. Compose memorandums, reports, and telecommunications.
5. Apply accepted rules of grammar, punctuation, capitalization, and spelling when composing and editing documents for accuracy, coherence, continuity, clarity, and format.
6. Appraise and assess interactive listening techniques and nonverbal communications.
7. Evaluate and discuss technical, legal, ethical, and global issues related to business communications.
8. Examine and apply team skills in a classroom environment.
9. Assess and edit written material in a team setting.
10. Summarize material in order to prepare an effective document.
11. Apply electronic and/or print research skills in assignments and special projects.
12. Utilize computer skills to produce written business communications.
13. Illustrate research findings in a written report using appropriate graphics, charts, and support materials.
14. Utilize social media tools and applications.

• Communication Foundations
• Communicating at Work
• Communicating in Small Groups and Teams
• Workplace Listening and Nonverbal Communication
• Communication Across Cultures
• The Writing Process
• Preparing to Write Business Messages
• Organizing and Writing Business Messages
• Revising Business Messages
• Business Correspondence
• Routine E-mail Messages and Memos
• Routine Letters and Goodwill Messages
• Persuasive and Sales Messages
• Negative Messages
• Reports and Proposals
• Preparing to Write Business Reports
• Organizing and Writing Typical Business Reports
• Proposals and Formal Reports

 
Course Addendum - Syllabus (Click to expand)  

BOAT 216H - Business Communications Honors

1. Utilize critical thinking, decision-making, and problem-solving techniques to promote sound, effective business communications. 
2. Analyze audience to determine appropriate language, tone, style, and format for specific communications. 
3. Compose routine and specific-purpose business letters including inquiry.
4. Compose business memorandums, reports, and telecommunications.
5. Apply accepted rules of grammar, punctuation, capitalization, and spelling when composing and editing documents for accuracy, coherence, continuity, clarity, and format. 
6. Apprise and assess interactive listening techniques and nonverbal communications.
7. Evaluate and discuss technical, legal, ethical, and global issues related to business communications. 
8. Examine and apply team skills within a group environment.
9. Assess and edit written materials in a team setting.
10. Summarize material in order to prepare an effective document. 
11. Apply electronic and/or print research skills in assignments and special projects. 
12. Utilize technology skills to produce written business communications.
13. Illustrate research findings in a written report using appropriate graphics, charts, and support materials.
14. Utilize social media tools and applications. 
15. Analyze diverse conflict resolution and strategies in the workplace.
16. Develop an enhanced understanding of cross-cultural business communication.
17. Engage with complex business issues that expose them to diverse ideas, peoples, and to interdisciplinary ways of thinking that develop/enhance their critical thinking skills and promote continuous learning outside the classroom.
18. Be able to conduct comprehensive research that demonstrates an advanced understanding of research methodologies.
19. Develop collaboration and camaraderie with peers and faculty scholars, creating a strong network of mutual, intellectual, and social support.
20. Demonstrate a capacity for future undergraduate and graduate studies, through examples of leadership, high levels of scholarship and dedication to learning.

• Communication Foundations
  • Communicating at Work 
  • Communicating in Small Groups and Teams 
  • Workplace Listening and Nonverbal Communication 
  • Communication Across Cultures
• The Writing Process in the Digital Era 
  • Preparing to Write Business Messages 
  • Organizing and Writing Business Messages 
  • Revising Business Messages 
• Workplace Communication 
  • Routine E-mail Messages and Memos 
  • Routine Letters and Goodwill Messages 
  • Persuasive and Sales Messages 
  • Negative and Positive Messages 
• Reports and Proposals, and Presentations 
  • Preparing to Write Business Reports 
  • Organizing and Writing Typical Business Reports 
  • Proposals and Formal Reports
• Employment Communication
  • Job Search Tools
  • Tailored Resumé
  • Customized Cover Letter
  • Interviewing in a Digital Age

BOAT 218 - Microsoft Excel

1. Create worksheets and workbooks.
2. Navigate through worksheets and workbooks.
3. Format worksheets and workbooks.
4. Customize options and views for worksheets and workbooks.
5. Configure worksheets and workbooks to print or save.
6. Insert data in cells and ranges.
7. Format cells and ranges.
8. Order and group cells and ranges.
9. Create a table.
10. Modify a table.
11. Filter and sort a table.
12. Utilize cell ranges and references in formulas and functions.
13. Summarize data with functions.
14. Utilize conditional logic in functions.
15. Format and modify text with functions.
16. Create a chart.
17. Format a chart.
18. Insert and format an object.
19. Recognize special and/or advanced software features as they relate to software certifications.

• Working with cells and cell data
• Formatting and printing worksheets
• Managing workbooks
• Modifying workbooks
• Creating and modifying graphics
• Workgroup collaboration
• Managing workbooks
• Formatting numbers
• Working with ranges
• Auditing worksheets
• Summarizing data
• Analyzing data
• Workgroup collaboration
• Creating and revising formulas

 
Course Addendum - Syllabus (Click to expand)  

BOAT 221 - Organizational Leadership

1. Identify and evaluate leadership theories to understand the role of an effective leader.
2. Recognize and analyze the qualities, actions, and behaviors associated with leaders who inspire change.
3. Recognize effective leadership practices that motivate and influence others to achieve organizational effectiveness.
4. Recognize the constructs of coaching.
5. Describe the importance of developing negotiating techniques to manage interpersonal dynamics and foster workplace relationships.
6. Recognize the role of human resource management functions and its relationship with leadership to improve individual and organizational effectiveness.
7. Examine the concepts of team dynamics to promote organizational effectiveness.
8. Identify and utilize assessments and other tools for leadership and self-development.
9. Recognize the role leaders play in creating an inclusive work environment.

• Identify leadership styles
• Leading successful teams
• Qualities, actions, and behaviors of leaders who inspire, motivate, and influence change
• Self-development
• The relationship between HRM and leadership

 
Course Addendum - Syllabus (Click to expand)  

BOAT 222 - Microsoft Access

1. Create, open, close, and exit a database.
2. Identify objects in the navigation pane.
3. Demonstrate the ability to build tables using standard database guidelines.
4. Create and edit relationships among tables.
5. Utilize and refine query tools.
6. Maintain, sort, and filter data.
7. Create forms using Form Wizard and other design tools.
8. Define criteria for record selection.
9. Create, modify, and customize tables, forms, and reports.
10. Integrate and analyze data by importing, exporting, and linking.
11. Demonstrate the ability to apply application parts using blank forms, quick start and templates.
12. Automate tasks using macros.
13. Manage and secure the database.
14. Recognize special and/or advanced software features as they relate to software certifications.

• Creating a database table
• Creating relationships between database tables
• Creating a table using a wizard and using Help
• Performing queries and filtering records
• Creating and modifying reports, mailing labels, charts, forms and advanced tables
• Importing and exporting data
• Creating web pages and using database wizards
• Defining relationships
• Using database tools

 
Course Addendum - Syllabus (Click to expand)  

BOAT 228 - Advanced Microsoft Excel

1. Import and export data to and from spreadsheets.
2. Apply advanced number formatting techniques, and work with ranges.
3. Customize spreadsheets for use in specific business situations.
4. Work with queries on external data and XML Web queries.
5. Perform “what-if” analysis and scenario management.
6. Create and run macros in spreadsheets.
7. Complete a comprehensive business project applying all the skills learned.
8. Recognize special and/or advanced software features as they relate to software certification.

• Importing and exporting data
• Formatting numbers
• Working with ranges
• Customizing spreadsheets
• Summarizing data
• Analyzing data
• Workgroup collaboration

 
Course Addendum - Syllabus (Click to expand)  

BOAT 230 - Salesforce Administrator Certification Prep

1. 28% of exam: Prepare and attempt to pass the Salesforce Administrator Certification
   1. Standard and Custom Object & Sales and Marketing Applications
      • Describe the capability of Salesforce content.
      • Explain how to create, customize fields and page layouts.
      • Identify the capabilities and implication of creating, deleting, assigning, page layouts, record types, fields and business processes for standard and custom objects.
      • Describe the capabilities of lead automation tools and campaign management.
      • Identify the appropriate capabilities and implications of the sales process and features using opportunity tool.
      • Know when products and Price Books should be applied.
      • Describe the standard object architecture and relationship model.
   2. 26 % of exam: Service and Support Applications & Security and Access
      • Describe the capabilities of case management.
      • Identify how to automate case management.
      • Describe the capabilities of Salesforce Knowledge and Community Application.
      • Explain and apply the various organization security controls.
      • Determine the appropriate use of a custom profile or a permission set.
   3. 20% of exam: Data Management & Analytics-Reports and Dashboards
      ​Describe how folders are used to organize and secure communication templates, dashboards and reports.
      • Describe the consideration when importing, updating, transferring, and mass data deleting.
      • Identify tools and use cases for managing data.
      • Describe the capabilities and implications of data validation.
      • Explain the different ways to backup data.
      • Define the options available when creating or customizing reports and dashboards.
      • Illustrate the capabilities of custom report types.
      • Define the impact of the sharing model on reports.
   4. 9% of exam: Organizational Setup, Activity Management and Collaboration & Desktop and Mobile Administration
      • Describe the capabilities of Salesforce Mobile App.
      • Demonstrate the installation and synchronization options of Salesforce Lightning for Outlook.
      • Distinguish between the various UI features that an Administrator controls.
      • Describe the capabilities of activity management.
      • Describe the features of Chatter.
   5. 8% of exam: Workflow/Process Automation
      • Identify the appropriate automation solution based on the capabilities of workflow process.
      • Describe the capabilities and use of cases for approval process.
   6. 7% of exam: User Setup
      • Identify the steps to set up and/or maintain a user.
      • Understand the implications of activating, deactivating, or freezing a user.
   7. 2% of exam: AppExchange
      • Identify use cases for AppExchange applications.

• Standard and Custom Objects
• Workflow/Process Automation
• Support Applications
• AppExchange
• Security and Access
• Sales and Marketing Applications
• Organizational Setup
• Data Management
• Activity Management & Collaboration
• Desktop and Mobile Administration
• User Setup
• Analytics-Reports and Dashboards

 
Course Addendum - Syllabus (Click to expand)  

BOAT 280 - CO-OP/Internship/Externship

1. Demonstrate ability to accept and follow directions.
2. Demonstrate ability to work as a team member.
3. Provide documentation for performance of assigned tasks.
4. Prioritize work assignments.
5. Produce quality work.
6. Communicate effectively both orally and through writing.
7. Analyze data.
8. Manage tasks effectively.
9. Demonstrate ability to make sound decisions and recommendations.

• Employment application completion
• Professional office etiquette/attire
• Interview skills
• Job performance evaluation
• Written and oral communications
• Report preparation
• Interpersonal relationships
• Telephone etiquette
• Filing
• Duties uniquely related to each organization
• Customer relations
• Resume writing
• Job search

 
Course Addendum - Syllabus (Click to expand)  

BOAT 281 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 282 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 283 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 284 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 285 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 286 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 287 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 288 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 289 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 290 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 291 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 292 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BOAT 293 - Special Topics

1. To be determined by the nature of the special topic.

• To be determined by the nature of the special topic

 
Course Addendum - Syllabus (Click to expand)  

BUSI 279 - School of Business Evaluation and Professional Development

1. Identify the career paths and transfer opportunities available to School of Business graduates.
2. Prepare for the interview process.
3. Demonstrate the ability to work effectively in teams.
4. Outline the necessity for effective communication skills and how to sharpen these skills.
5. Describe the need for life-long learning.
6. Practice effective time management.
7. Demonstrate effective use of electronic presentations.
8. Demonstrate appropriate conduct in business and social networking situations.
9. Complete required outcomes assessments.
10. Create a resume and cover letter.
11. Demonstrate professional presence.
12. Conduct a search for professional positions in the area of study.

COURSE CONTENT: Topical areas of study include -  

• Interviewing 
• Time Management
• Career Paths 
• Life-Long Learning
• Teamwork Skills 
• Electronic Presentations
• Communication Skills 
• Business and Social Networking
• Job Search 
• Cover Letter and Resume Writing
• Professional Presence 
• Business Etiquette

 
Course Addendum - Syllabus (Click to expand)  

BUSN 101 - Introduction to Business

1. Identify the social, legal, economic, and ethical challenges of the business environment.
2. Identify management and leadership functions, and the relationship to operations and supply chain management.
3. Relate the characteristics of organizational structures to legal forms of business ownership including small business and entrepreneurship.
4. Examine the principles of short- and long-range financial planning, as well as the role of the stock exchanges in the financial markets.
5. Analyze business issues and events related to strategic decision-making in an international and global context.
6. Describe the marketing mix/marketing concept and its relationship to purchasing, production, distribution, and quality.
7. Interpret the importance of communication and technology to the success of the organization.
8. List and describe the human resource functions in business.
9. Examine career opportunities in business.

• Business Environment and Economics
• Global Business
• Ethics and Social Responsibility
• Forms of Ownership
• Entrepreneurship
• Management and Leadership
• Operations Management and Quality Control
• Organizational Structure
• Human Resources
• Marketing
• Information Technology
• Accounting and Finance

 
Course Addendum - Syllabus (Click to expand)  

BUSN 102 - Business Law

 
PROGRAM: Business Administration
CREDIT HOURS MIN: 3
LECTURE HOURS MIN: 3
DATE OF LAST REVISION: Spring, 2005

Describes the judicial system and the nature and sources of law affecting business. Studies contracts, sales contracts with emphasis on Uniform Commercial Code Applications, remedies for breach of contract and tort liabilities. Examines legal aspects of property ownership, structures of business ownership, and agency relationships.

MAJOR COURSE LEARNING OBJECTIVES: Upon successful completion of this course the student will be expected to:

1. Discuss state and federal judicial systems and jurisdictions.
2. Identify the sources of laws as applied to business.
3. Apply appropriate legal principles to contractual obligations.
4. Understand the parameters of the various business structures.
5. Apply the laws of agency and debt adjustment to factual situations.
6. Recognize the obligations and rights of parties to negotiate instruments.
7. Recognize the rights and obligations of parties as regards personal and real property.
8. Recognize the rights and obligations of the parties to sales and lease of goods contracts.
9. Apply the Uniform Commercial Code to sales contracts and differentiate common law and Uniform Commercial Code situations.
10. Understand the application of consumer protection laws.

• Law and judicial systems
• Contract law
• Sales and lease of goods
• Uniform Commercial Code Applications
• Negotiable instruments
• Real and personal property
• Agency and debt adjustment aspects
• Legal business organizations
• Applications of legal principles

 
Course Addendum - Syllabus (Click to expand)  

BUSN 104 - Investment

1. Explain the mechanics of investing in securities.
2. Explain and apply financial ratios.
3. Define the role of financial intermediaries.
4. Describe the issuance and selling of new securities.
5. Explain the concept of risk.
6. Enumerate sources of investment information.
7. Differentiate between fixed and variable income securities.
8. Differentiate between equity and debt security.
9. Analyze a simple financial statement.
10. List market indicators.
11. Explain the mechanics of investment in commodity futures, collectibles and precious metals.
12. Define the component parts of real estate investment.

• Key financial ratios for financial statement analysis
• Financial intermediaries
• Sources of investment information
• Investing in new securities
• The concept of risk
• Equity investments
• Fixed and variable income securities
• Debt investments
• Market indicators
• Commodity investment
• Collectibles and precious metals
• Real estate investments

 
Course Addendum - Syllabus (Click to expand)  

BUSN 105 - Principles of Management

1. Define management, managers, and the basic management functions.
2. Evaluate classical, behavioral, quantitative, and contemporary management theories in regard to process, motivation, and expected outcomes. Distinguish between the external, task, and internal environments of organizations.
3. Discuss social responsibility, the meaning of ethics in the business setting, and the social audit.
4. Assess the roles of goals and goal setting in the planning process and identify barriers that may interfere with goal setting.
5. Appraise the strategic planning process and the process of strategy implementation.
6. Structure and support the steps in the decision-making process.
7. Identify and describe the major purposes for and types of forecasting techniques.
8. Discuss the nature of work specialization, departmentalization, and scheduling within the scope of management.
9. Discuss how organizational activities are coordinated and describe the management of organizational conflict.
10. Appraise international business practices and evaluate against cultural and political values.

• Planning
• Decision making
• Organizing
• Leading
• Motivating
• Controlling
• Ethics
• Technical skills
• Team building
• Not-for-profit managing
• Global economy
• Interpersonal skills

 
Course Addendum - Syllabus (Click to expand)  

BUSN 105H - Principles of Management Honors

1. Define management, managers, and the basic management functions. 
2. Evaluate classical, behavioral, quantitative, and contemporary management theories in regard to process, motivation, and expected outcomes. Distinguish between the external, task, and internal environments of organizations.
3. Discuss social responsibility, the meaning of ethics in the business setting, and the social audit.
4. Assess the roles of goals and goal setting in the planning process and identify barriers that may interfere with goal setting.
5. Appraise the strategic planning process and the process of strategy implementation.
6. Structure and support the steps in the decision-making process.
7. Identify and describe the major purposes for and types of forecasting techniques.
8. Discuss the nature of work specialization, departmentalization, and scheduling within the scope of management.
9. Discuss how organizational activities are coordinated and describe the management of organizational conflict.
10. Appraise international business practices and evaluate against cultural and political values.
11. Demonstrate competency in analyzing and reporting data from internal and external communication sources.
12. Evaluate complex business issues that include diverse ideas, peoples, and interdisciplinary ways of thinking. 
13. Examine the digital ecosystem and its influence on people, processes, and outcomes.

• Planning
• Decision making
• Organizing
• Leading
• Motivating
• Controlling
• Ethics
• Technical skills
• Team building
• Not-for-profit managing
• Global economy
• Interpersonal skills
• Digital technology
• Analysis tools

BUSN 106 - Customer Service

1. Recognize the importance of a positive service culture in retaining customers (customer loyalty).
2. Identify techniques for treating internal and external customers in ways that meet or exceed those customers’ expectations.
3. Recognize how diverse cultures and global business affect customer service practices.
4. Explain the role of privacy in building and maintaining customer relationships.
5. Discuss the importance of cooperating with members of the organizational team in order to be a good customer.
6. Demonstrate proper verbal and nonverbal communication skills for varying customer interactions when communicating face-to-face, via telephone calls, email, social media, and other web-based communication.
7. Identify the proper communication channel for varying customer interactions and the role of technology in customer service.
8. Practice ways to deal with upset customers using a positive attitude to contribute to successful resolution.
9. Interpret service breakdown situations and discuss possible ways to prevent them.

• The role of customer service
• Fostering positive attitudes
• Growth of the service culture
• Service breakdowns and recovery
• Listening skills
• Customer service in a diverse world
• Interpersonal communication skills
• Retaining customers
• Customer expectations
• Verbal and non-verbal communication skills
• Customer behavior and loyalty
• Customer satisfaction strategies
• Organizational culture
• Customer service via technology

 
Course Addendum - Syllabus (Click to expand)  

BUSN 108 - Personal Finance

1. Establish financial goals for maximizing earnings, efficient consumption, life satisfaction, reaching financial security, wealth accumulation and estate planning.
2. Calculate the effect of income tax on personal finance.
3. Demonstrate methods of personal budgeting and managing credit.
4. Evaluate alternative methods of meeting housing and transportation needs.
5. Compare, evaluate and select equity and / or income producing investments including savings accounts, stocks, bonds, and mutual funds.
6. Demonstrate an understanding of retirement and estate planning.
7. Develop a comprehensive financial plan.

• Setting financial goals
• Retirement Planning
• Setting career goals
• Estate Planning
• Budgeting
• Diversification
• Financial statements
• Tax planning
• Major purchases
• Equity and income investment products
• Financing options
• Insurance products
• Credit management
• Personal risk management

 
Course Addendum - Syllabus (Click to expand)  

BUSN 115 - Business Continuity and Crisis Management

1. Define a crisis.
2. Understand the importance of planning for crises and potential dangers.
3. Describe the basics of continuity management.
4. Describe how to establish a business continuity and crisis management team.
5. Develop, assess, and determine consequences of contingency plans.
6. Perform a business impact analysis.
7. Identify the stages of a crisis.
8. Describe business continuity and recovery.

• Contingency planning
• Crisis leadership
• Crisis communication techniques
• Effective public relations techniques
• Risk assessment
• Crisis management team
• SWOT analysis
• Business continuity

 
Course Addendum - Syllabus (Click to expand)  

BUSN 120 - Business Ethics and Social Responsibility

1. Identify ethical issues, theories, frameworks and tools for decision making.
2. Identify various stakeholders and their perspectives in ethical situations.
3. Develop the ability to critically examine ethical issues.
4. Discuss the interrelationship of ethics and social responsibility.
5. Identify and evaluate major views on social responsibility.
6. Examine the various theories, principles and resources for resolving ethical dilemmas.
7. Articulate and defend choices in ethical judgments.
8. Discuss the impact of ethical behavior on consumer and community relations.
9. Discuss the complexity of ethical behavior in the global economy.
10. Examine the consequences of unethical and ethical business decisions.
11. Define strategic philanthropy and its relation to stakeholders.
12. Discuss the importance of developing an effective ethics program.
13. Discuss the relationship between individual and group ethical decision making.
14. Integrate individual, organizational, and societal values and articulate ways to make a positive impact on each.

• Ethical issues
• Philosophical ethical perspectives
• Corporate social responsibility
• Stakeholder analysis
• Corporate culture
• Consumer and marketing issues and challenges
• Employee responsibilities and rights
• Global issues and challenges
• Workplace technology and privacy
• Ethical decision making process
• Code of ethics/conduct
• Whistle blowing
• Sustainability
• Conflict of interest
• Sarbanes-Oxley and internal controls

 
Course Addendum - Syllabus (Click to expand)  

BUSN 125 - Conference Facilitation

1. Conduct a 30-45 minute training module.
2. Utilize various forms of media as a presentation aid.
3. Incorporate group interaction into the presentation.
4. Understand the value of effective communication skills in relation to group dynamics.
5. Understand the importance of non-verbal communication.

• Social Loafing
• Work Group Life Cycle
• Primacy
• Group Decision Making
• Participation
• Decision Making Models
• Cognitions
• Conflict Management
• Stereotypes

 
Course Addendum - Syllabus (Click to expand)  

BUSN 130 - Principles of Banking

1. Explain the importance of full-service commercial banking as it affects the economy, the community, business, and the individual.
2. Describe the three major functions of commercial banks and their interrelationship.
3. List the various products and services banks offer governments, businesses, individuals, and correspondents.
4. Contrast between demand and time deposits.
5. Illustrate the various types of bank loans and investments.
6. Explain the concepts of liquidity, safety, and income.
7. Identify various banking regulations and regulatory agencies.

• History of banking
• Functions of commercial banks
• Products and services offered by banks
• Demand deposits
• Time deposits
• Types of loans and investments
• Concepts of liquidity, safety, and income and what they mean to a bank
• Banking regulations and regulatory agencies

 
Course Addendum - Syllabus (Click to expand)  

BUSN 132 - Consumer Lending

1. Define consumer lending and discuss its evolution.
2. Describe key laws or regulations that affect consumer lending.
3. List characteristics, benefits, and disadvantages of direct lending.
4. List characteristics of open-end, revolving credit products.
5. State the objectives of the loan application.
6. Describe the primary sources of consumer loan information.
7. Explain how the five C’s of credit are used in credit evaluation and decision making.
8. Describe the factors that affect loan pricing.
9. Define loan structuring and identify loan structuring options for different loan products.
10. Identify types of documents required on consumer loans and describe their purpose.
11. Discuss causes of consumer loan delinquencies.
12. Identify the collection stages and remedies.

• Consumer installment credit market
• Different types of loan products
• The process of lending
• Loan pricing principles
• Figuring interest rates
• Variables that affect the loan structure
• Cross-selling of products
• Regulations that govern credit practices
• Collection of consumer loans

 
Course Addendum - Syllabus (Click to expand)  

BUSN 140 - Health Care Systems and Trends

1. Evaluate managed care systems.
2. Compare and contrast PPO and HMO systems to traditional health care systems.
3. Discuss the regulations affecting managed care.
4. Demonstrate a working knowledge of regulatory programs affecting health care systems.
5. Consider the liability issues affecting health care providers.
6. Describe the interrelationships between all health care providers within the healthcare industry.
7. Compare and contrast not-for-profit vs for-profit institutions.

• History of health care systems
• Services provided by various health care providers
• Agencies regulating health care providers
• Current liability trends within the healthcare industry
• Concepts and philosophies of profit and not-for-profit institutions

 
Course Addendum - Syllabus (Click to expand)  

BUSN 158 - Introduction to Sport Management

1. Discuss the social, political, and economic significance of sport in our society.
2. Discuss how technologies, communication, the media, marketing and travel have influenced the sport business industry.
3. Identify key motives for sport participation and spectation, and describe the components of consumers’ attitudes toward sport.
4. List and describe the common features of sport organizations.
5. Identify the basic tools of financial management, public relations and marketing in the sport industry.
6. Recognize the necessary steps in management of a sport facility.
7. Discuss the unique facets and trends in interscholastic, intercollegiate, professional and international sport.
8. Explain what research is and why it is important to sport managers.
9. Engage in critical thinking and problem solving regarding sport management decisions containing both legal and ethical considerations.

Competencies: NASSM/NASPE

• (North American Society for Sport Management/National Association of Sports Physical Education)
• Standard 3: Sport Education, Professionalization of sport, and Evaluation of sport management and scope.
• Standard 4: Definition and evaluation of sport management.
• Standard 5: Professional ethics, rights, and responsibilities, and Professional codes of ethics.
• Standard 10: Economic growth of the sport industry in the 20th century.
• Standard 11: Identification of governing bodies in professional and amateur sports.

 
Course Addendum - Syllabus (Click to expand)  

BUSN 160 - Introduction to Insurance

1. Identify the steps in the risk management process
2. Report an understanding of the history of the insurance industry to include: how it started, its evolution, and where it stands today.
3. Discuss the insurance industry regulating agencies that currently exist.
4. Describe the occupations available and requirements for employment in the insurance industry and its varied occupations.
5. List the types of insurance coverage.
6. Compare and contrast the type of medical insurance available including medical (including short term medical), vision, and dental.
7. Discuss the types of life insurance and purchase decisions.
8. Differentiate between property and casualty insurance and types.
9. Describe the uses of commercial insurance.
10. Compare marketing responsibilities at the corporate, regional and agent levels.
11. Use examples to discuss the process of selling by agents.
12. Describe and explain the four essential elements of any enforceable contract.
13. Identify the basic parts of an insurance contract.
14. Define and explain the elements of negligence
15. Describe application and underwriting process

• Evolution
• Regulating agencies
• Occupations
• Requirements
• Physician
• Behavioral health
• Vision
• Hospital/facility
• Pharmacy
• Hearing
• Dental
• Life
• Property
• Casualty
• Medical
• Automobile
• Health
• Homeowners
• Commission
• Commercial
• Actuarial
• Marketing
• Corporate
• Regional
• Agents
• Operations
• Claims
• Underwriting
• Service
• Management
• Investments
• Commission Sales

 
Course Addendum - Syllabus (Click to expand)  

BUSN 165 - Techniques of Supervision

1. Illustrate the role, expectations and functions of a supervisor and describe the essential characteristics of effective leadership.
2. Identify and apply the steps involved in problem solving and decision-making.
3. Compare the various motivational and supervisory management styles and give examples of how they may be used.
4. Explain the importance of the communication process to positive employee relations.
5. Explain the planning function, as it relates to necessary skills and techniques involved in tactical and strategic planning as well as effective time management, and analyze the importance of the leading function as the connecting link between all the other managerial functions
6. Identify and distinguish the managerial concepts concerning formal organization including unity of command, span of supervision, line-and-staff authority, organizational structures, and delegation.
7. Explain the supervisory manager’s role in selection, orientation, training, performance appraisals, promotion, and compensation and illustrate how supervisory control involves the determination of whether goals and objectives have been met by actual performance and how this evaluation affects future goal-setting activities.
8. Analyze the importance of equal employment opportunity, diversity and management of legally protected employees.
9. Explain the role of labor unions in regards to supervisory activities, especially those involving grievances and complaints.

• Supervision Communication
• Leading/ Leadership
• Motivation
• Management
• Decision-making
• Planning
• Time Management
• Organizing
• Meeting management
• Staffing
• Delegation
• Controlling
• Coaching
• Teamwork
• Morale
• Performance appraisal
• Discipline
• Diversity
• Equal employment opportunity
• Labor Unions
• Counseling

 
Course Addendum - Syllabus (Click to expand)  

BUSN 201 - Business Law

1. Classify state and federal judicial structures and jurisdictions.
2. Identify the sources of laws as applied to business, both local and global.
3. Understand the legal parameters of the various business structures.
4. Apply the laws of agency and debt adjustment.
5. Understand how negotiable instruments are used in business.
6. Recognize the rights and obligations of parties in relation to personal and real property.
7. Recognize the rights and obligations of the parties to sales and lease of goods contracts.
8. Analyze the Uniform Commercial Code: When, how, and why is it applied.
9. Understand the application of consumer protection laws and their impact on businesses.
10. Recognize the history, influence, and application of Federal and State employment laws.
11. Understand the importance of protecting property rights: Copyrights, patents, trademarks, real property, etc…
12. Understand tort law and liability as they apply to small business owners.

• Law and judicial systems
• Contract law
• Tort Law
• Applications of legal principles
• Sales and lease of goods
• Uniform Commercial Code Applications
• Negotiable instruments
• Real and personal property
• Agency and debt adjustment aspects
• Legal business organizations

 
Course Addendum - Syllabus (Click to expand)  

BUSN 201H - Business Law (Honors)

1. Discuss state and federal judicial systems and jurisdictions.
2. Identify the sources of laws as applied to business.
3. Apply appropriate legal principles to contractual obligations.
4. Understand the parameters of the various business structures.
5. Apply the laws of agency and debt adjustment to factual situations.
6. Recognize the obligations and rights of parties to negotiate instruments.
7. Recognize the rights and obligations of parties as regards personal and real property.
8. Recognize the rights and obligations of the parties to sales and lease of goods contracts.
9. Apply the Uniform Commercial Code to sales contracts and differentiate common law and Uniform Commercial Code situations.
10. Understand the application of consumer protection laws.
11. Recognize the importance of both Federal and State employment laws to effective organizational leadership.
12. Understand the importance of protecting intellectual property rights.
13. Show clear boundaries between the ideas in the assigned texts and the essay writer’s original ideas in order to avoid plagiarism and work with others’ ideas in ethical ways 
14. Interpret content within the framework presented by an assigned question and present a new idea (thesis) that draws from these interpretations. 
15. Utilize above listed skill sets and learning outcomes to conduct comprehensive research that demonstrates an advanced understanding of research methodologies. 

• Law and judicial systems
• Contract law
• Sales and lease of goods
• Uniform Commercial Code Applications
• Negotiable instruments
• Real and personal property
• Agency and debt adjustment aspects
• Legal business organizations
• Applications of legal principles

BUSN 202 - Human Resource Management

1. Define the human resource management functions and how they contribute to achievement of organizational objectives.
2. Discuss how the changing global environment and multicultural society affect human resource management.
3. Examine job analysis methods.
4. Describe the staffing process.
5. Identify the different approaches to performance appraisals.
6. Explain the components of motivation and communication and their effect on the work environment.
7. Analyze the objectives and policies of an organization’s total compensation program.
8. Explain the use of audit findings to improve human resource management.
9. Discuss cultural differences as they relate to human resources management.
10. Analyze the legal environment as it relates to human resource management.
11. Identify the different roles that labor unions play in domestic and international business organizations.

• Performance appraisal
• Equal Employment Opportunity
• Employment law
• Human resource planning and recruitment
• Employee benefits
• Training and development
• Selection
• Employee rights and discipline
• Safety and health
• Compensation management
• Labor relations
• Job analysis and design

 
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BUSN 203 - Business Development

1. Identify and describe the key characteristics of an entrepreneur and their roll in small business.
2. Explain the functions of management as they relate to small business.
3. Explain the effect of different forms of ownership, franchising and other variables when considering business opportunities.
4. Assess the requirements and planning associated with preparing the financial statements needed for an investment package.
5. Discuss the tax implications for a small business.
6. Describe the need for controls as they relate to purchasing, inventory, and loss control.
7. Describe personnel, marketing, financial (tax/payroll/accounts), and logistical considerations as they relate to the entrepreneurial firm.
8. Discuss government laws and regulations as they relate to the small business environment.
9. Design and prepare a business plan.

• Entrepreneurship
• Small Business
• Forecasting
• Forms of Business Ownership
• Financing
• Financial Statements
• Business Plans
• Management Functions
• Franchising
• Tax Laws

 
Course Addendum - Syllabus (Click to expand)  

BUSN 204 - Strategic Management

1. Analyze complex, unstructured qualitative and quantitative problems using appropriate tools based on sound business principles.
2. Explain the basic concepts, principles and practices associated with strategy formulation and implementation.
3. Demonstrate the ability to utilize analytical skills, tools, and techniques for analyzing a company and its financial performance.
4. Demonstrate skills in problem definition in addition to problem-solving skills.
5. Apply ethical decision-making models to strategic planning.
6. Demonstrate the ability to think critically and strategically.
7. Create and present detailed analysis of case studies.

• Analysis of Financial Statements
• Strategic marketing
• Building blocks of competitive advantage
• Strategy/Strategic Planning
• Business-level strategy
• Structure and controls
• Corporate-level strategy
• Function-level strategy
• SWOT Analysis
• Problem Solving
• Team Development and Effectiveness
• Strategic leadership

 
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BUSN 206 - Crisis Management

1. Analyze how crises occur and develop.
2. Evaluate the role of action plans and awareness in crisis management.
3. Identify offensive and defensive tactics that can be used to guard against lawsuits in times of crisis.
4. Develop plans in order to avoid a crisis.
5. Plan and prepare for a crisis.
6. Understand the characteristics that define a crisis.
7. Contain and minimize effects of the crisis.
8. Effectively resolve the crisis.
9. Profit from the crisis.
10. Communicate effectively during a crisis.

• Contingency planning
• Conflict resolution techniques
• Crisis leadership
• Effective communication
• Effective public relations techniques
• Risk assessment
• Forming a crisis management team

 
Course Addendum - Syllabus (Click to expand)  

BUSN 207 - Introduction to International Business

1. Discuss the basic framework of international trade, including importing, exporting comparative advantage, balance of trade and exchange rates.
2. Explain the different ways a purely domestic business can become an international operation.
3. Define multinational enterprise and discuss its impact on the world economy.
4. Discuss how a company’s decision-making process in different areas of the world may be affected by the cultures, the political systems, and the economic systems of those areas.
5. Recognize the different trading zones of the world (Pacific Rim, European Community, etc.).
6. Analyze problems encountered in international business negotiations and communications.

• Global linkages
• Dimensions of culture
• Domestic policy
• Cross-cultural interaction
• Change agents
• Investment environment
• Quotas, tariffs
• Non Tariff barriers
• Currency flows
• WTO, GATT, and MFN
• Voluntary restraint
• Antidumping
• Exterritoriality
• Patent Cooperation Treaty
• Sanction, embargo
• Antitrust laws
• Exchange controls
• International law
• Comparative advantage
• Absolute advantage
• Opportunity costs
• Import substitution
• Cross rates
• Economies of scale
• Cartel
• Currency transfers
• IMF
• Product differentiation
• Offshore banking
• ERM, EMS, PPP
• Free trade area
• Common market
• Maquiladoras
• Franchising
• FTAA
• Balance of payments
• European Union
• Trading bloc
• Licensing agreement

 
Course Addendum - Syllabus (Click to expand)  

BUSN 208 - Organizational Behavior

1. Explain and evaluate simple and complex concepts of organizational behavior (OB); including the theoretical and practical elements.
2. Illustrate basic managerial functions, roles, and skills and how they relate to the field of OB, including implications of environmental challenges.
3. Justify the need for elements of diversity within a global organization and environment.
4. Discuss the foundations of individual behavior through exploration in psychology; including personality, perception, and interpersonal differences.
5. Compare and contrast need-based perspectives in motivation including; Maslow’s hierarchy of needs, Alderfer’s ERG theory, and Hertzberg’s dual-structure theory.
6. Compose examples of process-based perspectives in motivation through the equity, expectancy, and reinforcement theories.
7. Evaluate how job design, work arrangements, and employee participation affect individual performance and job satisfaction, and explain the nature of stress, and the importance of managing stress and balancing work-life.
8. Illustrate goal setting, performance management, and reward systems as they relate to total quality management efforts.
9. Demonstrate the understanding of how individuals make up teams and teams create an organization, and organizational effectiveness is reliant on each level.

• Individual behaviors
• Individual characteristics
• Group behaviors
• Personality differences
• Organizational behaviors
• Team diversity
• Needs-based motivational models’
• Organizational success
• Process-based motivational models

 
Course Addendum - Syllabus (Click to expand)  

BUSN 209 - Introduction to E-Commerce

1. Identify the major legal and ethical issues of e-commerce in the United States and measures for mitigating an organization’s legal risk.
2. Discuss the strategy planning for and forces driving e-commerce. (Combine 1 and 2 and renumber remaining)
3. Define factors that determine business models of digital marketing.
4. Describe essentials of consumer and business-to-business behavior.
5. Describe how broker-based services are performed online.
6. Describe various types of website promotion, including search engine optimization (SEO) and search engine marketing (SEM).
7. Describe the infrastructure, including electronic payment systems, necessary for e-commerce.
8. Examine methods to store customer, company and product data and manage the data warehousing aspects of e-commerce.
9. Test the effectiveness of e-commerce strategy and tactics using data analytics tools.

• The digital economy
• Digital Marketing
• e-Government
• e-Commerce (EC)
• Data Security
• Data Analytics
• e-Tailing
• e-Marketplaces
• Online consumer behavior
• Online support services
• e-Services
• Internet Consumers
• Electronic payment systems
• Online auctions
• e-Commerce strategy
• Data warehouse
• Data analytics
• Online publishing
• e-Communities management
• Cyber law

 
Course Addendum - Syllabus (Click to expand)  

BUSN 210 - Managerial Finance

1. Discuss the nature and role of finance in our economy.
2. Analyze financial statements to determine the relative strengths and weaknesses of a company.
3. Apply the time value of money concepts to financial decisions involving securities valuation and capital budgeting.
4. Compare debt and equity capital and how they are used in financing assets of the firm.
5. Evaluate risk and its impact on financial decision making and rates of return on alternative investments.
6. Evaluate sources of short-term financing.
7. Evaluate sources of long-term business financing.
8. Demonstrate an understanding of the management of each component of working capital.

• Analysis of financial statements
• Capital budgeting (criteria and decision making)
• Cost of capital
• Ratio analysis (profitability, liquidity, debt, turnover, Time value of money market value)
• Pro-forma financial statements
• Valuation of common stocks and bonds
• Cash flow Management of working capital (cash, accounts receivable, inventory, current liabilities).

 
Course Addendum - Syllabus (Click to expand)  

BUSN 211 - Investment

1. Explain the mechanics of investing in securities.
2. Explain and apply financial ratios.
3. Define the role of financial intermediaries.
4. Describe the issuance and selling of new securities.
5. Explain the concept of risk.
6. Enumerate sources of investment information.
7. Differentiate between fixed and variable income securities.
8. Differentiate between equity and debt security.
9. Analyze a simple financial statement.
10. List market indicators.
11. Explain the mechanics of investment in commodity futures, collectibles and precious metals.
12. Define the component parts of real estate investment.

• Key financial ratios for financial statement analysis
• Financial intermediaries
• Sources of investment information
• Investing in new securities
• The concept of risk
• Equity investments
• Fixed and variable income securities
• Debt investments
• Market indicators
• Commodity investment
• Collectibles and precious metals
• Real estate investments

 
Course Addendum - Syllabus (Click to expand)  

BUSN 212 - Principles of Leadership

1. Describe and demonstrate knowledge of the various theories of leadership through critical thinking.
2. Identify and describe the traits and interpersonal skills generally associated with effective leaders.
3. Describe the requirements of successful change leadership.
4. Describe the challenges of leading diverse groups of people.
5. Describe the importance of strategic leadership to the modern organization.
6. Describe the major motivational theories.
7. Explain the differences between transactional and transformational leadership.
8. Demonstrate effective verbal and written communication skills.
9. Describe the different types of groups and teams that are commonly used in organizations and the implications of leadership.

• Leadership theories
• Strategic leadership
• Motivation theories
• Leadership skills
• Group and team leadership
• Ethical leadership and diversity
• Change techniques
• Conflict resolution techniques
• Effective communication skills

 
Course Addendum - Syllabus (Click to expand)  

BUSN 213 - Management in Non-Profit Organization

1. Understand the basic management functions.
2. Identify the differences and similarities in management of for-profit versus non-profit organizations.
3. Understand the mission and its role in nonprofit management.
4. Identify the various structures of non-profit organizations.
5. Discuss the relationship of competition and cooperation among nonprofits.
6. Identify the role of human resource management, with emphasis on managing volunteers
7. Explore the various types and functions of non-profit boards.
8. Contrast how communication processes are applied in the non-profit sector.
9. Appraise various fundraising techniques and controls.
10. Explain the use of the budget.
11. Recognize program evaluation and outcomes assessment techniques.
12. Evaluate opportunities for change and growth.

• Mission
• Stakeholder management
• Vision
• Resource attraction
• Values
• Outcomes assessment
• Planning
• Board of directors
• Organizing
• Volunteer management
• Control
• Communication
• Leadership
• Program evaluation

 
Course Addendum - Syllabus (Click to expand)  

BUSN 220 - Conference Leadership Training

1. Conduct a 30-45 minute training module.
2. Utilize various forms of media as a presentation aid.
3. Incorporate group interaction into the presentation.
4. Understand the value of effective communication skills in relation to group dynamics.
5. Understand the importance of non-verbal communication.

• Social Loafing
• Work Group Life Cycle
• Primacy
• Group Decision Making
• Participation
• Decision Making Models
• Cognitions
• Conflict Management
• Stereotypes

 
Course Addendum - Syllabus (Click to expand)  

BUSN 221 - Principles of Employment

1. Develop an understanding of sourcing, recruiting, selecting, and hiring employees.
2. Evaluate the link between the organization’s strategic goals and the staffing strategy.
3. Determine appropriate and legal issues used in the selection and hiring process.
4. Explain and apply legal concerns to recruiting, selecting, and hiring employees.
5. Discuss the critical nature between hiring and strategic planning.
6. Identify the need for forecasting and planning future staffing requirements.
7. Evaluate measurement and assessment tools related to staffing and performance evaluation.
8. Identify the orientation process and its importance.
9. Discuss the different types of turnover and retention strategies.
10. Explain how to effectively terminate employees.
11. Complete a job analysis utilizing various data collection techniques and prepare a job description.

• Sourcing methods
• Recruiting methods
• Selecting methods
• Orientation process
• Legal issues
• Job Analysis
• Job Description

 
Course Addendum - Syllabus (Click to expand)  

BUSN 222 - Benefits Administration

1. Analyze the cost of a total compensation package.
2. Identify key criteria in determining effective benefits.
3. Demonstrate how to complete a compensation analysis.
4. Appraise the importance of reward and recognition.
5. Identify various pay structures.

• Compensation
• Comparable worth
• Reward
• Cafeteria plan
• Recognition
• Wages and salaries
• Benefits costs
• Employee inducements

 
Course Addendum - Syllabus (Click to expand)  

BUSN 223 - Occupational Safety and Health

1. Discuss the importance of workplace safety and health in all industries. Recognize how historical developments, including the creation of OSHA, have led to current safety and health standards.
2. Identify major safety and health issues, examine common causes of workplace hazards, and develop an effective approach to hazard avoidance.
3. Recognize the various types of personal and industrial protective equipment and their applications.
4. Explain the role of employees and supervisors in workplace safety and health.
5. Describe the supervisor’s role in preventing workplace violence. Summarize the basic tenets of the Emergency Planning and Community Right-to-Know Act.
6. Summarize types of accident investigations and mistakes to avoid during investigations.
7. Examine the pros and cons of workers compensation. Recognize the relationship between stress and workers compensation.
8. Evaluate OSHA guidelines and standards relating to workplace hazards and injuries. Summarize OSHA’s standard on occupational exposure to blood-borne pathogens. Demonstrate an understanding of the application of OSHA forms.
9. Complete the online CPR certification.
10. Recall theories of accident causation.

• OSHA Act of 1970
• Labor/management relations
• Health hazards
• Workers’ Compensation
• Employee training
• Decision-making
• Government regulation
• Accident Theories
• Accident Investigation
• Workplace Hazards
• Stress and Safety
• Confined Spaces
• Violence
• Emergencies, Disasters, and Terrorism
• Blood-borne Pathogens

 
Course Addendum - Syllabus (Click to expand)  

BUSN 227 - Logistics/Supply Chain Management

1. Summarize the procedures and issues involved in supply chain strategy and planning and designing the supply chain network.
2. Discuss the impact of logistics on customer service.
3. Define the role and techniques of order processing and information systems in the supply chain.
4. Distinguish the basic concepts and characteristics of the different modes of transportation.
5. Discuss the importance and characteristics of purchasing to a business and within the entire supply chain network.
6. Apply techniques and methods involved in effective inventory management, warehouse management, and materials handling.
7. Apply techniques to maintain financial control and measurement of logistics performance.
8. Understand supply chain risks and barriers.
9. Apply techniques and methods involved in effective global supply chain management.

• Supply chain strategy and planning
• Designing the supply chain network
• Designing the distribution network
• Customer service
• Order processing
• Information systems
• Transportation
• Purchasing
• Inventory management
• Warehouse management
• Materials handling
• Logistics systems controls
• Supply chain risk
• Global supply chain management

 
Course Addendum - Syllabus (Click to expand)  

BUSN 228 - Principles of Purchasing

1. Describe the demands placed on purchasing and supply chain managers by business stakeholders.
2. Summarize the impact of purchasing and supply chain management on the competitive success and profitability of modern organizations.
3. Discuss the ethical, contractual, and legal issues faced by purchasing and supply chain professionals.
4. Summarize the increasingly strategic nature of purchasing, especially the fact that purchasing is much more than simply buying goods and services.
5. Summarize the purchasing process.
6. Discuss supplier development, evaluation, selection, and measurement techniques.
7. Define appropriate techniques used to measure supplier quality.
8. Summarize appropriate negotiation and contract management techniques.
9. Describe methods to strategically manage costs in purchasing management.

• The purchasing process
• Purchasing strategies
• Negotiation
• In-sourcing/outsourcing
• Policies and procedures
• Supplier quality management
• Purchasing relationships
• Supplier development
• Global sourcing
• Supplier evaluation, selection, and measurement
• Strategic cost management
• Purchasing within the organization
• Purchasing law and ethics
• Purchasing and supply chain tools and techniques
• Managing contracts
• Purchasing transportation services
• e-Commerce
• Institutional and government purchasing

 
Course Addendum - Syllabus (Click to expand)  

BUSN 229 - Transportation Systems

1. Describe the role and history of transportation in both public and private sector commerce.
2. Select the best mode of transportation given product attributes and costs associated with the selected transportation mode.
3. Discuss the development and operation of carrier operation in motor carriers, railroads, water carriers, air carriers, pipeline, and international transportation.
4. Summarize the regulations and cost structure of carrier operation in motor carriers, railroads, water carriers, air carriers, and pipeline.
5. Calculate costing and pricing in transportation.
6. Describe the importance of relationship management.
7. Discuss proper techniques for the negotiation and bidding process.

• Historical development of transportations
• Motor Carriers
• Transportation’s economic impact
• Railroads
• Regulations in the transportation industry
• Water Carriers
• Market Structure of the different modes
• Air Carriers
• Operating characteristics of the different modes
• Pipeline
• Cost structure of the different modes
• Intermodal Carriers
• Current issues in the modes of transportation
• International Transportation
• Costing and Pricing in Transportation
• Relationship Management

 
Course Addendum - Syllabus (Click to expand)